The Technical Website Support Specialist will provide first-level technical support to external customers for LeadVenture software applications, including proprietary software, email, and website support. They will take calls, emails, and chat sessions, responding to customer requests in a timely manner. The specialist will manage incoming requests, troubleshoot unclear issues, and facilitate workflow for complex tasks. They will also initiate, update, track, and close tickets, complete paperwork, and alert supervisors of trends. The role also includes recommending process improvements and performing additional assigned responsibilities.