Technical Website Support Specialist

6 Months ago • 2 Years +

Job Summary

Job Description

The Technical Website Support Specialist will provide first-level technical support to external customers for LeadVenture software applications, including proprietary software, email, and website support. They will take calls, emails, and chat sessions, responding to customer requests in a timely manner. The specialist will manage incoming requests, troubleshoot unclear issues, and facilitate workflow for complex tasks. They will also initiate, update, track, and close tickets, complete paperwork, and alert supervisors of trends. The role also includes recommending process improvements and performing additional assigned responsibilities.
Must have:
  • Provide technical support to external customers.
  • Answer calls, emails, and chat sessions.
  • Manage incoming requests from internal and external parties.
  • Troubleshoot unclear or incomplete requests.
  • Initiate, update, and track tickets.
  • Complete paperwork and maintain records.
  • Recognize and report trends in customer calls and issues.
  • Minimum 2 years computer and software experience.
  • Minimum 1 year of software application support via phone, chat, and email.
  • Proficient with Microsoft Office suite
  • Experience with HTML, CSS, and JavaScript.
  • Ability to understand customer problems.
  • Ability to describe technical information clearly.
  • Strong writing skills.
Good to have:
  • Associates degree or some college experience in a technical area.
  • High capacity to learn and adapt to changing technologies.
  • Basic understanding of DNS records and domain names.
  • Basic understanding of Windows folder and registry structure.
  • Bilingual.

Job Details

Technical Support Specialist Tier I

Essential Duties and Responsibilities

  • Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support.
  • Sign into the phone queue and take calls, emails and chat sessions as assigned and respond to customer requests in a timely and accurate manner.
  • Manage (triage) incoming requests from both internal and external parties.
  • Effectively troubleshoot requests that are unclear or do not include enough details.
  • Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work.
  • Initiate, update, track and close tickets through work order system within standard timelines.
  • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
  • Recognize, document and alert the supervisor of trends in customer calls and issues.
  • Recommend process improvements.
  • Perform additional responsibilities as assigned.

 

Qualifications

Education and Experience:

  • Minimum of high school diploma.
  • Minimum of 2 years computer and software service experience in a fast-paced business environment.
  • Minimum of 1 years supporting software applications for external customer via phone chat and email in technical help desk environment.
  • Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.).
  • Documented experience with HTML, CSS, and JavaScript.
  • Demonstrated ability to work inter-departmentally to accomplish objectives.
  • Ability to understand customer problems and know when to ask clarifying questions.
  • Ability to identify analyze and solve complex problems related to LeadVenture applications.
  • Ability to describe technical information in a way that a nontechnical person can understand.
  • Strong writing skills in preparing instructions, email responses.
  • Fluent English.

 

Desired Experience:

  • Associates degree or some college experience in a technical area.
  • High capacity to learn and adapt to changing technologies and service requirements.
  • Basic understanding of DNS records and domain names.
  • Basic understanding of Windows folder and registry structure.
  • Bilingual would be helpful.

Similar Jobs

P99 soft - Python Architect

P99 soft

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Hogarth - Lead Graphic Production Artist

Hogarth

Sunnyvale, California, United States (Hybrid)
6 Days ago
Nagarro - Associate Principal Engineer, .Net Fullstack

Nagarro

India (Remote)
6 Months ago
Google - Technical Solutions Consultant, Ads, Authoring Automation

Google

Gurugram, Haryana, India (On-Site)
3 Weeks ago
4ThePlayer - Remote Senior JavaScript Developer

4ThePlayer

(Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nagarro - Associate Staff Engineer, Java

Nagarro

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Tradu - Lead Front End Developer

Tradu

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
Lead venture - Technical Support Specialist

Lead venture

Belmopan, Cayo District, Belize (On-Site)
1 Month ago
PearlAbyss - Web Service Planner

PearlAbyss

(On-Site)
4 Months ago
Patreon - Frontend Engineer, Platform

Patreon

New York, New York, United States (Hybrid)
1 Month ago
Milk Visual Effects - VFX Production Coordinator

Milk Visual Effects

(On-Site)
4 Months ago
Visa - Staff Software Engineer

Visa

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Trend Micro - (Sr.) Cloud Developer (Vision One)

Trend Micro

Taipei City, Taiwan (On-Site)
7 Months ago
ByteDance - Frontend Software Engineer-Customer Service Platform

ByteDance

Singapore (On-Site)
6 Months ago
ByteDance - Frontend Software Engineer Graduate (Global E-commerce-US) - 2025 Start (BS/MS)

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Belmopan, Cayo District, Belize

Lead venture - Database Developer II

Lead venture

Belmopan, Cayo District, Belize (On-Site)
2 Months ago
WebFX - Technical Sourcing Specialist/Recruiter

WebFX

Belize (Remote)
2 Months ago
Lead venture - Customer Success Manager - Associate

Lead venture

Belmopan, Cayo District, Belize (On-Site)
2 Weeks ago
Lead venture - Website Implementation Supervisor

Lead venture

Belmopan, Cayo District, Belize (On-Site)
3 Months ago
Lead venture - Integration Specialist

Lead venture

Belmopan, Cayo District, Belize (On-Site)
2 Months ago
WebFX - Technical Digital Marketer (MARTECH Implementation)

WebFX

Belize (Remote)
2 Months ago
WebFX - Technical Sourcing Specialist/Recruiter

WebFX

Belize (Remote)
1 Month ago
Lead venture - Integration Migration Specialist

Lead venture

Belmopan, Cayo District, Belize (On-Site)
2 Months ago
Lead venture - Customer Support – Email and DNS Specialist

Lead venture

Belmopan, Cayo District, Belize (On-Site)
2 Months ago
Lead venture - Technical Customer Service Representative

Lead venture

Belmopan, Cayo District, Belize (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Belmopan, Cayo District, Belize (On-Site)

Belmopan, Cayo District, Belize (On-Site)

Gurugram, Haryana, India (On-Site)

Gurugram, Haryana, India (Hybrid)

Belmopan, Cayo District, Belize (On-Site)

Belmopan, Cayo District, Belize (On-Site)

Belmopan, Cayo District, Belize (On-Site)

Belmopan, Cayo District, Belize (On-Site)

View All Jobs

Get notified when new jobs are added by leadventure

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug