Transaction Monitoring Analyst

1 Week ago • All levels

Job Summary

Job Description

The Transaction Monitoring Analyst will be responsible for monitoring adherence to ongoing monitoring processes, including alert reviews, investigations, card disputes, and submitting Suspicious Activity Reports (SARs). They will identify and report financial crime concerns, assist in developing quality processes, assess decision accuracy, and ensure conformity to company policies. This role involves conducting transaction analysis, identifying financial crime risks, and generating quality assurance reports. The analyst will collaborate with the team to improve team performance and identify gaps in procedures.
Must have:
  • Monitor ongoing analysts' adherence to procedures.
  • Conduct transaction analysis and identify financial crime.
  • Expertise in writing Suspicious Activity Reports (SARs).
  • Provide feedback on performed audits.
  • Achieve assigned sampling target.
  • Identify trends related to procedures and analysts.
Perks:
  • Competitive Salary
  • 12 days paid casual leave.
  • 15 days paid privilege / Annual Leave
  • Sick Leave
  • Additional health & dental insurance
  • Accidental cover & Life cover benefits
  • Mental wellbeing platform
  • Snacks, light food, drinks in the office.

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

AOBUT THE TEAM

We are seeking a dedicated and detail-oriented QA Analyst to join our growing and evolving Operations Support team, which sits within our First Line of Defence. In this role, you will monitor adherence to all Ongoing Monitoring processes at Tide, including ongoing monitoring alert reviews, investigations, card disputes, account operations, and submitting SARs. You will ensure that the correct actions are taken to identify and report financial crime concerns. Additionally, you will assist in creating, developing, and implementing Ongoing Monitoring quality processes and procedures at Tide. You will assess decision accuracy, customer service performance, and conformity to company policies and procedures through sampling.

You will report to the Quality Assurance Team Lead and sit within the First Line of Defence. You will work closely with the Trainers, Ongoing Monitoring Team Leads, and the Policy and Procedures team to advise on areas that need improvement and recommend actions to close any gaps.

ABOUT THE ROLE 

  • Monitoring the adherence of ongoing analysts to key procedures.
  • Effectively conducting transaction analysis and identifying financial crime and conduct risk defects.
  • Expertise in writing SARs (Suspicious Activity Reports).
  • Providing feedback on audits performed.
  • Generating QA reports.
  • Achieving the sampling target assigned.
  • Identifying trends related to procedures, analysts, and segments.
  • Identifying gaps and opportunities for improvement in procedures.
  • Collaborating closely with peers to implement quality strategies and drive overall team performance.

WHAT YOU WILL GET IN RETURN 

  • Competitive Salary
  • 12 days paid casual leave. 
  • 15 days paid privilege / Annual Leave 
  • Sick Leave
  • Additional health & dental insurance
  • Accidental cover & Life cover benefits
  • Mental wellbeing platform
  • Snacks, light food, drinks in the office.

TIDEAN WAYS OF WORKING

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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