Director of HR

10 Hours ago • 10 Years +

Job Summary

Job Description

As the Director of Human Resources, you will be responsible for overseeing the entire employee lifecycle, from onboarding and engagement to career development and retention. You will be responsible for employee records, policy management, payroll & timekeeping, employee relations & compliance, reporting & strategic insights, facilities & operations management, and organizational growth & leadership. The role involves fostering a positive and engaging workplace, ensuring compliance with company policies and U.S. labor regulations.
Must have:
  • Over 10 years of HR experience, including at least 3 years in a Director-level role.
  • Bachelor’s degree in HR, Business Administration, or a related field is required.
  • Deep experience in contact centers, BPOs, or similar high-turnover environments.
  • A hands-on, proactive leader who thrives in face-to-face employee engagement and HR operations.
  • A detail-oriented problem-solver who ensures HR processes run smoothly, balancing strategy with execution.
  • A team player who values organizational expertise while bringing fresh insights, adaptability, and a commitment to learning.
  • Strong understanding of Texas and federal employment laws, ensuring compliance and risk mitigation.
  • Proficiency in HRIS, timekeeping systems, and MS Office, with a keen eye for leveraging technology to streamline HR functions.
  • A forward-thinking HR professional with a tactical approach, adept at identifying challenges and implementing effective solutions.
Good to have:
  • MBA is a plus.

Job Details

Who We Are!

We enable our clients to provide amazing gameplay experiences to gamers all over the world, through our best-in-class creative and technical services. Our services include Game Art, Level Design, Engineering, Quality Assurance, Localization, LQA, and Player Engagement. Our studio footprint spans USA, Canada, Latin America, United Kingdom, Portugal, Romania, and India. Our 2,000+ professionals have proudly partnered with the world’s leading studios on over 12,000 game titles during the last 17 years. For more information visit www.globalstep.com.

About the Role:

GlobalStep has recently opened a 20,000-square-foot facility in Dallas alongside its corporate offices. As the Director of Human Resources, you will play a pivotal role in supporting GlobalStep’s Games QA Test Center of Excellence, ensuring that our team delivers high-quality testing for some of the biggest and most anticipated games in the industry.

This is more than an HR leadership role—it’s an opportunity to shape the employee experience for a team of 150 passionate, gaming-savvy professionals dedicated to delivering top-tier gameplay experiences. You will oversee the entire employee lifecycle, from onboarding and engagement to career development and retention, ensuring our workforce remains motivated and empowered.

We are looking for an energetic, hands-on HR leader who thrives in a fast-paced environment, is passionate about fostering a positive and engaging workplace, and excels at ensuring compliance with company policies and U.S. labor regulations. This is your chance to make a lasting impact on the culture and operational success of one of the world’s leading game service providers.

Responsibilities

Employee Records & Compliance:

  • Responsible for offer letters, onboarding, employment checks and retention strategies
  • Manage employment contracts, terminations, and contractor/freelancer management, ensuring compliance with federal, state (Texas) and local labor laws and regulations.
  • Maintain accurate employee records and ensure confidentiality in handling sensitive documentation.

    Policy Management:

    • Must be a “Master of Policies”
    • Maintain and communicate HR policies to employees and leadership.
    • Develop, implement, and monitor HR policies (e.g., travel, benefits).
    • Ensure policies are adhered to across the organization and take corrective actions for violations.

    Payroll & Timekeeping:

    • Oversee onboarding processes, including payroll setup and collection of employee information.
    • Monitor attendance, manage timekeeping systems, and address discrepancies as needed.

    Employee Relations & Compliance:

    • Foster a welcoming, open-door policy to provide guidance and support to employees at all levels.
    • Function as a mediator for workplace conflicts, fostering resolution and a positive workplace environment.
    • Address performance issues and collaborate with managers to drive positive outcomes.
    • Serve as a trusted HR partner to the senior management team, offering proactive and personalized solutions.
    • Oversee employee exits, conduct thoughtful exit interviews, and manage offboarding processes.

    Reporting & Strategic Insights:

    • Prepare and deliver HR metrics and reports to senior leadership, including data on turnover, compliance, and retention.
    • Develop and optimize HR workflows, policies, and procedures to align with company growth and compliance standards.

    Facilities & Operations Management:

    • Take ownership of daily office operations, addressing facility needs (e.g., equipment troubleshooting, security protocols, and workspace maintenance).
    • Serve as a visible, on-site leader, fostering a positive, well-managed workplace environment.
    • Manage logistical responsibilities such as opening, closing, and ensuring the smooth operation of the facility.

    Organizational Growth & Leadership:

    • Collaborate with the SVP of Client Services and leadership teams to align HR initiatives with operational objectives.
    • Support employee development, career growth, and workplace engagement initiatives.

    Location: Must reside in the Dallas, TX area and be willing to work on-site in Richardson, TX daily (non-negotiable).

    What you bring:

    • Proven HR Leadership: Over 10 years of HR experience, including at least 3 years in a Director-level role, demonstrating a track record of driving impactful HR strategies.
    • Educational Excellence: A Bachelor’s degree in HR, Business Administration, or a related field is required; an MBA is a plus.
    • Industry Expertise: Deep experience in contact centers, BPOs, or similar high-turnover environments, managing large-scale HR operations for both contract and permanent teams.
    • People-Centric Approach: A hands-on, proactive leader who thrives in face-to-face employee engagement and HR operations.
    • Operational Excellence: A detail-oriented problem-solver who ensures HR processes run smoothly, balancing strategy with execution.
    • Collaborative Mindset: A team player who values organizational expertise while bringing fresh insights, adaptability, and a commitment to learning.
    • Legal & Compliance Knowledge: Strong understanding of Texas and federal employment laws, ensuring compliance and risk mitigation.
    • Tech-Savvy HR Professional: Proficiency in HRIS, timekeeping systems, and MS Office (Outlook, Excel), with a keen eye for leveraging technology to streamline HR functions.
    • Strategic Problem-Solving: A forward-thinking HR professional with a tactical approach, adept at identifying challenges and implementing effective solutions.

    Why Join GlobalStep?

    At GlobalStep, you’ll play a crucial role in shaping a dynamic and people-focused workplace. This is your opportunity to drive impactful HR strategies, foster a high-performance culture, and implement innovative solutions that enhance employee experience and retention. You’ll collaborate with a talented leadership team, work hands-on to refine HR operations, and make a lasting impact in a fast-paced, growing organization. If you thrive in an environment where strategic vision meets hands-on execution, this is the place for you.

    Similar Jobs

    CyberArk - Software Architect

    CyberArk

    Hyderabad, Telangana, India (On-Site)
    1 Month ago
    Moonton  - Card Game - Z Level Designer

    Moonton

    Shanghai, China (On-Site)
    1 Week ago
    Ubisoft - Level Design Director

    Ubisoft

    Bordeaux, Nouvelle-Aquitaine, France (Hybrid)
    1 Month ago
    Astera Labs - Senior Digital Design Engineer - SOC

    Astera Labs

    Bengaluru, Karnataka, India (On-Site)
    7 Months ago
    Asobo Studio - Level Designer

    Asobo Studio

    Bordeaux, Nouvelle-Aquitaine, France (On-Site)
    1 Month ago

    Get notifed when new similar jobs are uploaded

    Similar Skill Jobs

    Riot Games - Architect User Experience Designer - League of Legends

    Riot Games

    Los Angeles, California, United States (On-Site)
    6 Months ago
    Twitch - Software Engineer I - iOS

    Twitch

    New York, New York, United States (On-Site)
    4 Months ago
    Square enix Japan - Level Designer (Level Planner)

    Square enix Japan

    Shibuya, Tokyo, Japan (On-Site)
    1 Week ago
    kinesthetic games - Senior Designer / Level Designer

    kinesthetic games

    Guildford, England, United Kingdom (On-Site)
    3 Weeks ago
    Airlab Inc  - LEVEL DESIGNER

    Airlab Inc

    Montreal, Quebec, Canada (On-Site)
    10 Months ago
    Epic Games - Senior AI Designer

    Epic Games

    (On-Site)
    2 Months ago
    Infosys - Java fullstack AWS Developer

    Infosys

    Juno Beach, Florida, United States (On-Site)
    1 Week ago
    Room 8 Group - Junior Level Designer

    Room 8 Group

    Ukraine (On-Site)
    2 Weeks ago
    g3dk - Combat Designer

    g3dk

    United Kingdom (Hybrid)
    2 Months ago
    Playrix - Lead Location Designer

    Playrix

    Portugal (Remote)
    7 Months ago

    Get notifed when new similar jobs are uploaded

    Jobs in Richardson, Texas, United States

    Flow - Senior/Staff Web Engineer

    Flow

    New York, New York, United States (Hybrid)
    7 Months ago
    IMC - Senior Commercial Attorney

    IMC

    Chicago, Illinois, United States (On-Site)
    4 Weeks ago
    Glean - Solutions Architect

    Glean

    United States (Remote)
    1 Week ago
    Mattel  Inc  - American Girl Experience Associate

    Mattel Inc

    Dallas, Texas, United States (On-Site)
    3 Months ago
    Instrumental - Senior Account Executive

    Instrumental

    United States (Remote)
    2 Months ago
    Samsung Semiconductor - Staff Engineer, CPU Microarchitecture

    Samsung Semiconductor

    San Jose, California, United States (Hybrid)
    3 Months ago
    NVIDIA - Senior Solutions Architect, Retail

    NVIDIA

    Arkansas, United States (Remote)
    1 Month ago
    Alphasense - Compliance Surveillance Analyst

    Alphasense

    United States (Remote)
    1 Week ago
    Buildstaff Inc - Release Engineer

    Buildstaff Inc

    Miami, Florida, United States (On-Site)
    6 Years ago
    Sbm management - Custodial Lead

    Sbm management

    Utica, Michigan, United States (On-Site)
    3 Months ago

    Get notifed when new similar jobs are uploaded

    Similar Category Jobs

    Looks like we're out of matches

    Set up an alert and we'll send you similar jobs the moment they appear!

    About The Company

    GlobalStep helps clients improve their products and grow their brands. They have a strong team and an established work environment to foster great working relationships. The company is proud to maintain its diversity, inclusion, and collaboration across all departments. It helps clients launch new games and develop innovative apps.

    Richardson, Texas, United States (On-Site)

    Dallas, Texas, United States (On-Site)

    Montreal, Quebec, Canada (On-Site)

    Dallas, Texas, United States (On-Site)

    Pune, Maharashtra, India (On-Site)

    United States (On-Site)

    Richardson, Texas, United States (On-Site)

    Montreal, Quebec, Canada (On-Site)

    View All Jobs

    Get notified when new jobs are added by GlobalStep

    Level Up Your Career in Game Development!

    Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

    Job Common Plug