ETIC, HR Operations - Associate

Roles and Responsibilities:

As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering these activities for clients of PwC:

Support the transition of related HR processes from the Client to the PwC team e.g.

• Coordinate and support any transition tasks
• Upskill on any required process workflows and technologies

Manage Employee Data & Documentation e.g.

• Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality e.g update contact details, emergency contacts, and benefits information
• Organize relevant documents (contracts, performance reviews, etc.)
• Archive records for compliance and reference
• Create a consistent folder structure for employee files and organize sections for legal documents, employee records, and company-specific file
• Use digital systems to store and manage files
• Develop clear naming rules for files
• Receive file creation requests
• Record or attach all employee documents to related file
• Review employee documents to related file
• Close file creation requests
• Review employee files and identify outdated or irrelevant files
• Send request to employees with outdated documents
• Receive requests with updated documents
• Obtain necessary approvals (e.g., HR manager, legal team) if needed
• Add updated documents to related files
• Inform relevant stakeholders when needed

Provide HR Support Services

• Address queries related to policies, benefits, payroll, and other HR functions as required

Support employee on/offboarding e.g.

• Conduct exit interviews to gather feedback
• Send feedback to related parties

Compliance and Reporting

• Support in preparing required HR related reports to meet any regulatory requirements
• Ensure compliance with legal/ regulatory requirements and HC policies
• Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant

Demonstrate strong use of time management/ organisational skills & tools:

• Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress

• Identify high-value tasks that directly contribute to HC goals
• Communicate to-do list activities to related parties and manager
• Adhere to agreed Service Level Agreements (SLAs)

Collaborate effectively in a team environment

• Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
• Execute tasks as directed by HR Supervisor
• Communicate effectively with clients to ensure clarity and understanding

Support Process Improvement

• Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
• Assist in the implementation of best practices and new technologies