Vendor Management Manager - Mekong Area

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk

WE OFFER

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment You will get to focus on creating valuable relations with current and new customers and work with
highly professional teams in an environment where you will be valued, recognized, and well-rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society, and each other

JOB RESPONSIBILITIES

Work with the Area Head of Operations and Vendors to set the strategic direction for the Vendor Management team in the Mekong Area (Vietnam, Thailand, Cambodia & Myanmar). Managing the performance of vendors to ensure on-time delivery, capacity and split of volumes is safeguarded as well as ad-hoc capacity is secured. Structure, staff and manage the Area Vendor Management team to run the delivery business efficiently in accordance with defined product commitments. Lead the vendor management team on Maersk’s transformation journey through the adoption of new ways of working with an emphasis on digital-driven habits.
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1/ Drive Vendor Management functional outcomes:

• Set and lead the team through clearly defined annual targets rooted in objectives balancing quality, cost and consistency

• Monitor service quality of vendors across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards

• Ensure vendor management provides speedy issue resolution with CX & Operations teams through case management.

• Work with internal stakeholders to fine-tune all facets of running Area Vendor management: Safety & Resilience (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), and Process Efficiency (CI) 

2/ Develop and sustain a capable Vendor Management team:

• Build a team with a strong orientation toward delivering superior customer outcomes through efficient high-quality delivery networks

• Attract and develop talent capable of collaborating and working in a matrix environment with multiple dotted lines

• Ensure the team is equipped to operate in line with global policies, safety standards and local regulations (incl. training, coaching, and development)

• Manage performance across the products in scope and ensure goals and targets are met

• Develop and maintain business continuity plans for processes deemed critical to customer delivery

• Create an environment for colleagues to grow and thrive, through empowerment, engagement & trust

3/ Drive Cost to Serve focus:

• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions

• Manage vendors according to demand

• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion

• Constantly feed timely market and customer information back to the Organization

4/ Accountable For:

• Vendor onboarding (processes and systems)

• Building partnerships & innovation with vendors

• Overall vendor management outcomes in the Country & Area

• Ensure vendor management capabilities are in place

• Vendor compliance with SLA and volume distribution

• All cost and quality outcomes within Vendor Management 

• Drive standardization initiatives in Area Delivery, and provide input on gaps in platforms, processes, automation etc.

WHAT ARE WE LOOKING FOR

• Have at least 10 years of experience in Vendor or Procurement Management. Candidates who have logistics or supply chain management experience will have an advantage.

• A strong understanding and knowledge of the Mekong logistics market is a plus.

• Have strong conflict management and negotiation skills.

• Have an Entrepreneurial mindset to quickly convert difficulties into business opportunities.

• Ability to lead and influence people, including senior leaders. 

• Ability to operate successfully in a complex environment with multiple internal and external stakeholders across several levels.

• Ability to prepare and execute a business plan to run a large operation with variable demands.

• Comfortable working in an ambiguous environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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