2026 Japan Futureforce - Trainee (Customer Success Group)

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***This is for those who have already participated in the interview process as Japan Futureforce.***

START DATE:April 1, 2026

LOCATION: Tokyo, Japan

JOB DESCRIPTION:
The Customer Success Group is responsible for handling customer expectations and the customer experience to enhance customer satisfaction.

The Customer Success Group is designing and maintaining technical expertise in assigned areas of product functionality through demonstrating outstanding analytical and problem-solving expertise.
 

• Follow support process defined.
• Triage issue, understand business impact, deliver workaround or/and solution to mitigate/solve technical issues.
• Provide consistent and exceptional technical support via phone or/and Service Cloud.
• Skillfully manage and resolve any customers' complex issues by utilizing expertise effectively.
• Manage customers' expectations and deliver good user experience.
• Prioritize and escalate customer issues as required
• Complete assigned project responsibilities.
• Define and describe technical best practices.
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

MINIMUM QUALIFICATIONS:

• Must have less than 1 year of work experience
• Graduation from a four-year college or graduate school
• Fluent in Japanse
• Strong interest in customer success
• Exemplary problem-solving skills and the resourceful ability to take initiative

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