Brand Onboarding Specialist

1 Day ago • 2 Years +

About the job

Summary_{By Outscal}

About Us & The Role:

At Flip, we’re reshaping the online shopping experience through social commerce. A social shopping app [network] redefining the online shopping experience. Born from the idea that shopping should be a communal, transparent, and enriching experience, Flip has quickly become the go-to platform for users who crave authenticity and connection in their shopping journey. At Flip, we believe in the power of real reviews, high-quality products, and a seamless shopping experience that transforms browsing into an engaging adventure. From discovery to checkout, Flip offers everything in one place, fostering a community where every purchase is a shared experience that drives trust and engagement.

Fresh from our Series C funding round, where we raised $144 million, we’re now valued at $1.05 billion. We’re poised to challenge industry giants and redefine online shopping. Join us on this transformative journey!

The Opportunity: As Brand Onboarding Specialist at Flip, your main responsibility is to onboard brands to Flip by assisting them connect their existing storefront on various commerce platforms to Flip. Furthermore, the specialist will provide walk throughs and ways to be successful on Flip. This is a high profile role with the specialist being a brand’s first impression of Flip.

Location: Office based out of our Los Angeles HQ.

Responsibilities

Perform onboarding calls, connect and introduce brands to Flip.
Collaborate with brands and technology partners to understand and diagnose integration challenges.
Troubleshoot and resolve e-commerce integration issues during live session.
Collect video evidence of the issues encountered during onboarding.
Support Brands post and pre-onboarding by providing timely responses.
Timely escalation of issues and prioritization.
Clearly communicate Flip’s policies, programs.
Support in developing and refining onboarding documentation.
Assist in the self-onboarding process.
Expertise in all integration platforms used by Flip.

Requirements

2 years experience managing e-commerce operations highly desired.
Strong problem-solving skills and a knack for technical troubleshooting.
Familiarity with e-commerce platforms.
Excellent communication skills to liaise with brands and internal teams.
A collaborative spirit and ability to work as part of a dynamic team.
Proficient with excel and google office suite.
Exceptional presentation skills.
Ability to present confidently on video meetings.

Why Join Us?

At Flip.shop, you won’t just have a job; you’ll have the opportunity to make a significant impact and shape the future of online shopping. If you’re a highly competitive and motivated leader with a passion for building strong industry relationships and delivering results, we want you on our team.

Ready to Lead the Online Social Shopping Revolution?

If you’re ready to take on a high-impact role where your expertise and network can truly make a difference, join us at Flip.shop. Let’s redefine online shopping and social commerce together!

Compensation & Benefits:

Base salary and total compensation will vary based on factors including but not limited to location, experience, and performance. Please note the base salary is just one component of the company’s total rewards package for exempt employees. Other rewards may include equity, bonuses, long term incentives, a PTO policy, and other progressive benefits.