Client Partner

At its core, the role of the Digital Director is to take ownership and be the client lead on key accounts. You will manage and oversee one of the largest client of Dentsu Media Group and ensure the effective delivery of client digital campaigns through high quality client relationship management and campaign execution across established and new to market digital platforms.

The Digital Director will play a dual role of Digital lead and Business lead and drive conversation with senior clients local and global teams. Whilst experience in managing digital campaigns is a must, the successful candidate will also demonstrate the ability to effectively manage demanding clients and lead a team to deliver industry best results. This role will require the person to manage both local campaigns and key global projects.

Job Description:

Key Accountabilities:

Client – facing responsibility

• Be the senior point of contact for local and global stakeholders and act as the escalation point between the team, the client and our sister agencies within Dentsu.
• Fully understand client business objectives / communication objectives and ensure these are translated into meaningful platform strategies and executed faultlessly.
• Attend and represent the team at important external and internal client meetings, including senior management status meetings, briefing sessions, campaign reviews, QBRs etc.

Partner relationship management

• Develop and foster an effective working relationship with our key partners at Google and Facebook to ensure we continue to deliver best in class campaigns and identify potential alpha / beta trials.
• Constantly review and trial our display and programmatic partners to meet the changing needs of Dentsu and our clients.

Team & Workload management

• Be responsible for the development of managers within your team, including the setting of personal objectives and performance reviews.
• Support your teams to ensure the timely and accurate delivery of work, identifying improvements to ways of working where required.

Client profitability and finance

• Be responsible for the delivery of revenue across the clients within your teams and pursue all potential cross sell / up sell opportunities
• Ensure your teams are completing billing and reconciliation of campaign spend / income in a timely and accurate manner so suppliers are paid on time, and clients are invoiced on time

Project and Campaigns Management

• Oversee the development of client digital strategies to deliver against clear performance KPIs.
• Ensure campaigns are delivered on time and as planned with no overspends or errors in delivery.
• Drive analytics project conversation with the Client, supported by the Head of Analytics and Head of Ad Operations for technical discussions
• Support Head of Analytics to deliver industry-leading technical and analytics projects by taking ownership of project delivery.
• End-to-end management of global digital projects that will drive additional revenue.

Product Development & New Business

• Remain abreast of developments in Digital Media
• Provide strategic guidelines for digital overall: media buy, analytics, ad operations
• Create case studies and award entries based on campaign results as appropriate
• Actively participate in increasing the overall digital maturity of the client and drive additional revenue opportunities across local and global business

Key Experiences:

• Minimum 10 years’ agency side experience in a digital strategy and/or execution role including 3 years in a Senior Account Management position
• Experience managing a team to deliver best in class client campaigns
• Experience managing senior client relationships

Location:

Singapore

Brand:

Carat

Time Type:

Full time

Contract Type:

Permanent