Customer Engineering Manager II, Workspace, Google Cloud
Job Summary
Job Description
- Bachelor's degree or equivalent practical experience
- 10 years of experience with cloud native architecture in a customer-facing or support role
- Experience with device management concepts, such as API and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services
- Experience with leadership, such as people management, team lead, mentorship, or coaching
- Ability to travel up to 30% of the time
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure
- Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, tailoring/delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with device management concepts, such as API and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
- Experience with leadership, such as people management, team lead, mentorship, or coaching.
- Ability to travel up to 30% of the time.
Preferred qualifications:
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, tailoring/delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
About the job
As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $142,000-$214,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Lead a team of Customer Engineers, focusing on team culture, talent strategy, and skills development to deliver cloud transformation outcomes for customers and accelerate business goals.
- Foster customer partnership and provide thought leadership related to cloud, transformation, and industry trends.
- Partner with Sales leadership to define the technical go-to-market strategy and execution plan for the team's territory, and determine alignment, coverage, and staffing needs across opportunities.
- Lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.
- Work cross-functionally across Google, partners, and the team to resolve technical roadblocks including capacity needs and constraints and product problems affecting customer satisfaction.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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