Customer Service Executive (Kannada)

Responsibilities

• Should attain FCR while addressing customer queries in the blend of Voice, Chat and Email (Inbound & Outbound)
  
• Should maintain professional standards while assisting the customers and serve resolution based on the defined standard operating procedure
  
• Follow up to ensure that appropriate actions were taken on customers’ requests to achieve customer delight
  

Requirements

Education and Experience Required

• Should have an experience of minimum 1 years as a customer service executive
  
• Should have relevant experience on CRM tools
  
• Experience in the skill-based gaming industry is a plus
  
• Extremely good oral communications skills in Kannada
  
• Commitment towards serving the resolution on customer issues
  
• Good interpersonal and writing skills (English)
  
• Ability to learn and develop as per the industry dynamics