Customer Support Specialist (Disabled)
Job Summary
Job Description
As a Customer Support Specialist, you will be responsible for tracking and solving issues via email and chat, working closely with product and engineering teams to improve user experience, monitoring customer complaint trends, and analyzing them for necessary action plans. You will also need to understand all related metrics to improve the user experience, follow the latest trends and reviews on App Store and Play Store regularly, and have fluency in English, especially in writing. Experience supporting users via email and chat, strong knowledge of MS Excel, strong problem-solving and troubleshooting skills, time management skills to enable prioritization of tasks, ownership of the customer experience including comprehensive issue resolution, eagerness to learn and take on new challenges, passion and interest in games and customer service, and appreciation and understanding of teamwork are required.
Must have:
- Fluency in English (writing)
- Experience supporting users via email/chat
- Strong MS Excel knowledge
- Problem-solving & troubleshooting skills
- Time management skills
- Ownership of customer experience
- Eagerness to learn
- Passion for games & customer service
- Teamwork understanding
6 skills required
Job Details
About Spyke Games
We are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.
We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and ‘fun to work with’ group of people united around this single mission. Fostered with team spirit and collaboration, we strive to create a passionate, energetic and eager to learn “geek” culture focused on games.
We’re looking for a talented Customer Support Specialist to help us continue building world-class games and forever franchises. In this role, you will be working in a fast-paced, hyper- growth environment with some of the most creative minds in the industry. As a Customer Support Specialist you will support designing end-to-end customer experience and relevant teams according to user insights.
Job Responsibilities
- Tracking and solving issues via email and chat
- Working closely with product and engineering teams to improve user experience
- Monitoring customer complaint trends and analyzing them for necessary action plans
- Understanding all related metrics to improve the user experience
- Following the latest trends and reviews on App Store, Play Store regularly
Job Requirements
- Fluency in English, especially in writing
- Experience supporting users via e-mail and chat
- Strong knowledge of MS Excel
- Strong problem-solving and troubleshooting skills
- Time management skills to enable prioritization of tasks
- Ownership of the customer experience including comprehensive issue resolution
- Eagerness to learn and take on new challenges
- Passion and interest in games and customer service
- Appreciation and understanding of teamwork
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Statement of Personal Data Protection Law (KVKK)
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About The Company
Spyke Games is a mobile gaming company, built by a team who values creativity and innovation. We believe that when talented people unite around a single mission and are given the freedom to operate, something magical happens. The end result is the creation of games that will be played for years to come.
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