About the job
Responsibilities:
- Assist customers with technical issues related to game installation, performance, and network challenges.
- Provide timely and effective troubleshooting and problem resolution.
- Address and manage player reports, including in-game issues and bug reporting.
- Collaborate with the development team to relay and troubleshoot technical issues reported by players.
- Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
- Handle customer interactions across multiple channels, including email, chat, and social media.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document and update customer interactions and resolutions in the support ticket system.
Requirements
- 1+ years of experience in a customer facing role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Basic technical understanding related to game installation and performance troubleshooting.
- Ability to work independently and collaboratively as part of a team.
- Customer-focused attitude with a passion for helping others.
- Additional languages are a plus.
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About The Company
Crytek is an independent videogame developer, publisher, and technology provider dedicated to pushing the boundaries of gaming with its cutting-edge 3D game development solution CRYENGINE. With headquarters in Frankfurt am Main (Germany) and studios in Kiev (Ukraine), and Istanbul (Turkey), Crytek has created multiple award-winning titles, including the original Far Cry, the Crysis series, Ryse: Son of Rome, Warface, The Climb, Robinson: The Journey and Hunt: Showdown. Crytek delivers fun and innovative gaming experiences for PC, consoles, and VR and continues to grow its reach in the games-as-a-service market. Every Crytek game is created with CRYENGINE, which can be used by anyone to create games.
For more information visit www.crytek.com - www.cryengine.com and www.huntshowdown.com
Hessen, Germany (On-Site)
Hessen, Germany (Remote)
Hessen, Germany (Remote)
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