Customer Support Team Leader

ABOUT THE ROLE        

Join our team as Customer Support Team Leader, where you will play a pivotal role in shaping the customer experience. In this position, you will lead a dynamic team dedicated to providing exceptional support, ensuring operational efficiency, and maintaining high satisfaction levels among our clients. This role is suited for a proactive leader with a strategic mindset, tasked with overseeing daily operations, managing team schedules, and facilitating cross-departmental collaboration.

YOU WILL BE RESPONSIBLE FOR:       

●       Regularly reviewing team members' performance to ensure high standards

●       Participating in the hiring process to select and onboard new team members

●       Creating and managing team schedules, considering operational hours, holidays, and leaves

●       Analyzing daily operations through reports and statistics to enhance team efficiency.

●       Collaborating with Marketing, Country Managers, and other departments to support local promotions and customer engagement initiatives.

●       Ensuring prompt and effective resolution of customer inquiries and issues to maintain client satisfaction.

●       Implementing processes and procedures to optimize resource utilization and workflow.

●       Fostering a positive and productive work environment while focusing on meeting daily KPIs.

●       Leading projects with a data-driven approach to improve team performance and outcomes

OUR SUCCESSFUL CANDIDATE WILL HAVE:      

●       Fluency in English, with excellent written and verbal communication skills.

●       Fluent in both written and speaking Spanish.

●       Proven ability to coach and mentor team members, helping them meet or exceed performance goals.

●       Capability to manage multiple tasks simultaneously and adapt to changing schedules.

●       Experience in leadership and the gaming industry, with familiarity with our product proving highly beneficial.

●       A deep knowledge of and passion for sports, enhancing the ability to engage with sports-related customer inquiries and promotions effectively.

●       Strong work ethic and commitment to continuous improvement and professional growth.     

WHO ARE WE?        

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.     

WHO WE ARE

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.  

BENEFITS  

●       Hybrid work policy

●       Well-being allowance to support your active lifestyle

●       Private health insurance

●       We offer an employee assistance program that can provide help and guidance during challenging moments.

   JOIN US!  

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!  

If you think you would be a good fit for the Leo pride - give us a roar!   

**As our company working language is English we’d like to see your CV in English please**