Director, Client Services; Registered Fund Services

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Job Title: Director Client Services; Registered Fund Services

Locations: Boston, MA | Hybrid

Get To Know The Team:

Directors on the Registered Fund Services team participate in a broad set of business activities supporting the Registered Fund Services client relationships, through daily service support, new business development and client relationship management.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Act as primary point of client contact to coordinate resolution of servicing issues.
• Lead internal business line service team members in providing support to all registered fund services clients in addressing and resolving complex operational and technical issues and ensuring requests are executed timely and accurately.
• Develop a thorough understanding of clients’ businesses and operating model.
• Provide key individuals at assigned clients information related to SS&C products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader SS&C services and offerings.
• Uses knowledge of client services best practices and SS&C Registered Fund Services client needs to focus on continuous service improvements across all products and services
• Uses developed communication skills to deliver high quality service to a specialized client base.

What You Will Bring:

• Bachelor’s degree and/or minimum 10+ years of experience in financial services industry.
• Knowledge of Registered Fund Services support functions (Fund Administration, Fund Accounting, Transfer Agent, Medallion Distribution)
• Alternative Assets experience, Tax and Legal Administration and/or MBA are pluses
• Demonstrated ability to successfully accomplish responsibilities in a high-pressure, high-workload environment
• Demonstrated ability to manage time, prioritize tasks and work within deadlines with little supervision
• High level of comfort preparing and leading client presentations
• Excellent verbal and written communication skills with the ability to interact with all levels of the organization
• Proficiency in Microsoft Office suite

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.