Equipment Recovery Specialist

3 Weeks ago • 2 Years +

About the job

Summary

This is a full-time permanent role responsible for coordinating the return of meter equipment from households participating in Nielsen panels. The role involves placing outbound calls, receiving inbound calls, communicating via email or chat with panelists and internal Nielsen stakeholders. Key responsibilities include providing step-by-step guidance on equipment identification and removal, scheduling equipment returns, maintaining participant engagement, and achieving retrieval success rate targets. The position requires strong communication skills, experience in customer service, and proficiency in using software and technology for communication.

1 skill required for this role

Test your skills to join the top 1% applicants for this job

microsoft-office

Must have:

2 years’ experience in customer service
Experience using Microsoft Office Suite and Google tools
Excellent verbal and written communication skills in English

Good to have:

Ability to track multiple complex processes
Ability to work in a fast-paced environment
Maintain a high level of patience and professionalism

Not hearing back from companies?

Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

This is a full time permanent role. Please note this job requires proficiency in English. The work arrangement is in US Eastern Time.

This position is responsible for coordinating the return of meter equipment from households that participate in Nielsen panels. To support this effort, this role will place outbound calls, receive inbound calls, communicate via email or chat with panelists and internal Nielsen stakeholders.

Job Responsibilities

Provide step by step guidance, may be over the phone or email, on the process of identifying & removing Nielsen equipment from the Panelists’ home.
Schedule the return of equipment from panelists.
Demonstrate focus on process and panelist experience while utilizing software and technology for communications such as making outbound calls, receiving inbound calls, electronic correspondence and chat.
Listen and accurately capture respondents comments and contact data in the Panel systems.
Speak clearly, concisely and effectively, listen to, and understand information and ideas as presented verbally.
Maintain participant’s engagement throughout process to achieve retrieval success rate targets.
Maintain a high level of patience and professionalism
Navigate within Panelist data tool to add, delete or change information when appropriate.
Contact panelists on continual basis until equipment is returned or written off.

Skills/Experience Requirements:

2 years’ experience in customer service.
Experience using but not limited to Microsoft Office Suite and Google tools.
Ability to track multiple complex processes that are in various stages of production.
Ability to work in a fast-paced production environment and meet tight delivery deadlines.
Excellent verbal and written communication skills in English.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

#LI-MS1

View Full Job Description