Equipment Recovery Specialist

1 Day ago • 2 Years +

About the job

SummaryBy Outscal

Must have:
  • 2 years’ experience in customer service
  • Experience using Microsoft Office Suite and Google tools
  • Excellent verbal and written communication skills in English
Good to have:
  • Ability to track multiple complex processes
  • Ability to work in a fast-paced environment
  • Maintain a high level of patience and professionalism
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.
This is a full time permanent role. Please note this job requires proficiency in English. The work arrangement is in US Eastern Time.

This position is responsible for coordinating the return of meter equipment from households that participate in Nielsen panels. To support this effort, this role will place outbound calls, receive inbound calls, communicate via email or chat with panelists and internal Nielsen stakeholders.

Job Responsibilities

    • Provide step by step guidance, may be over the phone or email, on the process of identifying & removing Nielsen equipment from the Panelists’ home.
    • Schedule the return of equipment from panelists.
    • Demonstrate focus on process and panelist experience while utilizing software and technology for communications such as making outbound calls, receiving inbound calls, electronic correspondence and chat.
    • Listen and accurately capture respondents comments and contact data in the Panel systems.
    • Speak clearly, concisely and effectively, listen to, and understand information and ideas as presented verbally.
    • Maintain participant’s engagement throughout process to achieve retrieval success rate targets.
    • Maintain a high level of patience and professionalism
    • Navigate within Panelist data tool to add, delete or change information when appropriate.
    • Contact panelists on continual basis until equipment is returned or written off.

Skills/Experience Requirements:

    • 2 years’ experience in customer service.
    • Experience using but not limited to Microsoft Office Suite and Google tools.
    • Ability to track multiple complex processes that are in various stages of production.
    • Ability to work in a fast-paced production environment and meet tight delivery deadlines.
    • Excellent verbal and written communication skills in English.
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

#LI-MS1
View Full Job Description

About The Company

Maharashtra, India (Hybrid)

Karnataka, India (Hybrid)

Maharashtra, India (Hybrid)

Illinois, United States (Hybrid)

Metro Manila, Philippines (Hybrid)

Maharashtra, India (Hybrid)

Maharashtra, India (Hybrid)

Masovian Voivodeship, Poland (Hybrid)

View All Jobs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug