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SR Engineer EUC

Karnataka, India (On-site)

SR Engineer EUC

1 Month ago • 5 Years + • Administrative

About the job

3 skills required for this role

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Job Description

The EUC Senior Engineer is responsible for managing all desktop and laptop systems, including image creation, application distribution, patch management, and software evaluation. This role requires strong troubleshooting and problem-solving skills, as well as the ability to work independently and as part of a team. The Senior Engineer serves as an escalation point for other EUC engineers and collaborates closely with business leaders and HR to implement IT solutions. Responsibilities include overseeing daily operations, delegating tasks, providing performance feedback, coordinating work schedules, and managing the team's ticket queue. The ideal candidate possesses advanced knowledge of Windows Server, Windows 7/8/10, Mac OS, and experience with workstation management systems, Office 365, and MDM solutions. The role also involves asset management, policy development, supporting remote users, and mentoring team members.

Must have:

Advanced knowledge of Windows Server, Windows 7/8/10 and Mac OS
Experience with workstation management and desktop imaging
Strong troubleshooting and problem-solving skills
Oversee daily operations and delegate tasks
Provide performance feedback and manage ticket queues
Collaborate with business leaders and HR

Good to have:

MCSE certification
ITIL V3 certification
Experience with MDM solutions
Experience in a VDI setting

About the job

Job Summary:

The EUC Senior Engineer consistently demonstrates a higher-level understanding of the EUC Engineer role through the ability to troubleshoot and resolve difficult technical problems and tasks. Due to their senior level ability, comprehension, and understanding of various technical issues, the senior EUC Engineer is a point of escalation for EUC Engineers who have not yet reached their level of technical skills. Through experience, the ideal candidate has not only developed technical skills, but also an in-depth understanding of business needs. As an EUC Senior Engineer, you’ll be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.

Responsibilities

Essential Responsibilities:

Meets regularly with business leaders, IT leaders, and his/her team to formulate, coordinate, and implement IT solutions and practices that best fit business needs while also maintaining security and other business and legal protocol

Works closely with Human Resources, Recruiters, and Leadership regarding all team personnel matters, including hiring, termination of employment, and/or discipline of team members.

Conducts and oversees all aspects of day-to-day operations for the EUC Engineering team, as well as govern project pipelines

Delegates and assigns special tasks and projects to team members

Travels to meet with team members, supervise projects, conduct interviews, and meet with leadership

Provides team members with regular, informal feedback, instructions, and direction, and solicits as well as provides semi and yearly formal feedback and performance reviews

Coordinates work schedules and maintains business trouble and task coverage

Oversees, assigns, and directs resources in overseeing the team’s ticket queue

Oversees team efforts to understand technical issues, and devise, document, and implement best troubleshooting and resolution practices

Additional Responsibilities/Details:

Ability to work independently and in a team environment; perform follow through on tasks

Ability to maintain software and hardware inventory

Ability to multi-task and prioritize/re-prioritize work

Ability to keep abreast of the latest developments in hardware and software technologies

Strong sense of self-motivation, analytical skills, organization and attention to detail

Excellent troubleshooting, problem-solving, and customer service skills

Ability to interact with clients in a professional manner over the phone, in person, and in writing.

Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users

Microsoft Office proficiency

Coordinating and maintaining comprehensive physical asset management of technology equipment

Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure

Supporting a remote user base in a multi-location, global environment

Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees

Ensuring internal groups are fully coordinated through hardware and software deployment life cycles

Providing technical/personal mentorship and guidance to team members on a regular basis

Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project

Qualifications

Minimum Education Requirements:

Bachelor’s degree required or equivalent experience

Minimum Experience Requirements:

5+ years of progressively responsible experience as an EUC Engineer or related role

Other Requirements:

Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS

Experience with workstation management system and desktop imaging

Knowledge of Office 365 and Exchange

MCSE certification or equivalent work experience – preferred

ITIL V3 certification – preferred

Experience with MDM solutions – preferred

Experience in a VDI setting – preferred

Consilio’s True North Values

Excellence We strive to make every client our advocate

Passion We DO because we CARE

Collaboration We win together through teamwork and communication

Agility We flex, adapt and embrace change

People We value, respect and invest in our teammates

Vision We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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