Job Summary:
The EUC Senior Engineer consistently demonstrates a higher-level understanding of the EUC Engineer role through the ability to troubleshoot and resolve difficult technical problems and tasks. Due to their senior level ability, comprehension, and understanding of various technical issues, the senior EUC Engineer is a point of escalation for EUC Engineers who have not yet reached their level of technical skills. Through experience, the ideal candidate has not only developed technical skills, but also an in-depth understanding of business needs. As an EUC Senior Engineer, you’ll be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.
Responsibilities
Essential Responsibilities:
- Meets regularly with business leaders, IT leaders, and his/her team to formulate, coordinate, and implement IT solutions and practices that best fit business needs while also maintaining security and other business and legal protocol
- Works closely with Human Resources, Recruiters, and Leadership regarding all team personnel matters, including hiring, termination of employment, and/or discipline of team members.
- Conducts and oversees all aspects of day-to-day operations for the EUC Engineering team, as well as govern project pipelines
- Delegates and assigns special tasks and projects to team members
- Travels to meet with team members, supervise projects, conduct interviews, and meet with leadership
- Provides team members with regular, informal feedback, instructions, and direction, and solicits as well as provides semi and yearly formal feedback and performance reviews
- Coordinates work schedules and maintains business trouble and task coverage
- Oversees, assigns, and directs resources in overseeing the team’s ticket queue
- Oversees team efforts to understand technical issues, and devise, document, and implement best troubleshooting and resolution practices
Additional Responsibilities/Details:
- Ability to work independently and in a team environment; perform follow through on tasks
- Ability to maintain software and hardware inventory
- Ability to multi-task and prioritize/re-prioritize work
- Ability to keep abreast of the latest developments in hardware and software technologies
- Strong sense of self-motivation, analytical skills, organization and attention to detail
- Excellent troubleshooting, problem-solving, and customer service skills
- Ability to interact with clients in a professional manner over the phone, in person, and in writing.
- Ability to work under pressure, in a fast-paced work environment and support on-site and remote end-users
- Microsoft Office proficiency
- Coordinating and maintaining comprehensive physical asset management of technology equipment
- Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure
- Supporting a remote user base in a multi-location, global environment
- Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees
- Ensuring internal groups are fully coordinated through hardware and software deployment life cycles
- Providing technical/personal mentorship and guidance to team members on a regular basis
- Proven ability to work on multiple projects concurrently with ease, maintaining organizational standards across each project
Qualifications
Minimum Education Requirements:
- Bachelor’s degree required or equivalent experience
Minimum Experience Requirements:
- 5+ years of progressively responsible experience as an EUC Engineer or related role
Other Requirements:
- Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10 and Mac OS
- Experience with workstation management system and desktop imaging
- Knowledge of Office 365 and Exchange
- MCSE certification or equivalent work experience – preferred
- ITIL V3 certification – preferred
- Experience with MDM solutions – preferred
- Experience in a VDI setting – preferred
Consilio’s True North Values
- Excellence We strive to make every client our advocate
- Passion We DO because we CARE
- Collaboration We win together through teamwork and communication
- Agility We flex, adapt and embrace change
- People We value, respect and invest in our teammates
- Vision We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
