SR Engineer EUC

Job Summary:

The EUC Senior Engineer consistently demonstrates a higher-level understanding of the EUC Engineer role through the ability to troubleshoot and resolve difficult technical problems and tasks. Due to their senior level ability, comprehension, and understanding of various technical issues, the senior EUC Engineer is a point of escalation for EUC Engineers who have not yet reached their level of technical skills. Through experience, the ideal candidate has not only developed technical skills, but also an in-depth understanding of business needs. As an EUC Senior Engineer, you’ll be responsible for the management of all desktop and laptop systems, including standard image creation and maintenance (physical and virtual), distribution of applications, virus and patch management, and participation in software evaluation and testing.

Responsibilities

Essential Responsibilities:

• Meets regularly with business leaders, IT leaders, and his/her team to formulate, coordinate, and implement IT solutions and practices that best fit business needs while also maintaining security and other business and legal protocol
• Works closely with Human Resources, Recruiters, and Leadership regarding all team personnel matters, including hiring, termination of employment, and/or discipline of team members.
• Conducts and oversees all aspects of day-to-day operations for the EUC Engineering team, as well as govern project pipelines
• Delegates and assigns special tasks and projects to team members
• Travels to meet with team members, supervise projects, conduct interviews, and meet with leadership
• Provides team members with regular, informal feedback, instructions, and direction, and solicits as well as provides semi and yearly formal feedback and performance reviews
• Coordinates work schedules and maintains business trouble and task coverage
• Oversees, assigns, and directs resources in overseeing the team’s ticket queue
• Oversees team efforts to understand technical issues, and devise, document, and implement best troubleshooting and resolution practices