Field Service Technician I

Location:

Wallingford, CT, US, 06492

Requisition ID: 16241

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Responsibilities

The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
The Field Service Technician plays a crucial role in maintaining the continuous operation of IGT equipment, ensuring uninterrupted service for our customers.
Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
It is essential for the Field Service Technician to communicate effectively and efficiently with Dispatchers, providing accurate reports of activity, arrival and departure times, and promptly sharing details and resolutions of failures.
Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
The Field Service Technician is responsible for delivering basic training to new Retailers or providing refresher/remedial training to those who may be performing procedures incorrectly, such as changing paper and ribbon. This ensures the correct use of equipment and procedures.
Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

High School Diploma or equivalent required.
Technical or I.T.-related training or education is a plus.
2+ years of electronics, repair, field, or related industry experience.

Skills Required

Knowledgeable in electronics, data communications, or related areas of expertise.
Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods.
Please show skill when working with tools, moving parts, and electrical current.
May work at heights for equipment installation, work in close quarters, and be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $41,600 - $46,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .