Relationship Manager

3 Months ago • All levels • Operations • $86,000 PA - $105,000 PA

Job Summary

Job Description

IGT seeks a Sports Betting Relationship Manager to maintain daily relationships with customers and service providers. Responsibilities include creating and monitoring effective processes for operational support, tracking stakeholders during issue resolutions, ensuring contracted service levels are met, and providing operational guidance during contract implementation and go-lives. The role requires monitoring customer trading strategies, providing support to service providers, alerting compliance of risks, and acting as an IGT ambassador. The ideal candidate possesses US sports betting experience, strong technical literacy, familiarity with casino regulations, and excellent communication and problem-solving skills.
Must have:
  • US Sports betting experience
  • Strong technical literacy
  • Casino regulation familiarity
  • Excellent communication skills
  • Problem-solving abilities
Good to have:
  • Knowledge of Casino systems
  • Spanish speaking
  • IGT technologies knowledge
Perks:
  • 401(k) Savings Plan
  • Health, dental, and vision insurance
  • Life, accident, and disability insurance
  • Tuition reimbursement
  • Paid time off
  • Wellness programs
  • Identity theft insurance

Job Details

Relationship Manager

Location: 

Las Vegas, NV, US, 89119 NV Statewide, NV, US

Requisition ID:  16070

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit 

 

Overview

IGT is looking for a Sports Betting Relationship Manager for our North American Sports Betting solution.  We are looking for a person who has knowledge of the gaming industry, a passion for Sports Betting and who wants to be part of history as we bring our unique and proven solutions to the industry across North America. 

Responsiblities

  • Maintaining day to day relationship with the customer and service providers.
  • Create, monitor and ensure effective processes between the customer and IGT for all operational support issues.
  • Track and coordinate all stakeholders during operational issue resolutions and escalations.
  • Ensure that IGT is meeting all contracted Service Levels for the customer and that any shortfalls are immediately addressed.
  • Provide operational processes and advise during the implementation of new customer contracts.
  • Provide on the ground support during new client go-live and major releases and events where requested.
  • Monitor, advise and report on customer’s trading strategy and performance in order to ensure ongoing business success for all parties.
  • Provide support where requested to trading services providers utilized by the customer in order to ensure good operational discipline and performance.
  • Alert IGT Compliance of any risks or issues which they encounter with the customer’s operation or service.
  • Be an ambassador for IGT and for IGT’s sports betting services in particular

Qualifications

 

  • US Sports betting operational experience and/or proven interest in US Sports Betting.
  • Strong general technical literacy and enthusiasm – able to solve practical problems quickly, and passionate about understanding new technologies and using them well.
  • Familiarity with land-based Casino regulations and operating environment.
  • Clean history / ability to get licensed in all US jurisdictions.
  • Helpful to have knowledge of Casino systems, networks and other IGT technologies.
  • Self-organized and strong communication skills.
  • Able to work under extreme pressure with difficult people.
  • Race and sports/iGaming
  • Travel Required 30%
  • Spanish Speaking (preferred)

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-RG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $86,000 - 105,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


Nearest Major Market: Las Vegas

Similar Jobs

Take-Two Interactive - Advanced Operations Engineer I (Systems / Infrastructure)

Take-Two Interactive

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
Vanderlande - Senior QA Engineer

Vanderlande

Pune, Maharashtra, India (Hybrid)
4 Months ago
PwC - AES SAP PTP-COMAN Manager - Operate

PwC

Hyderabad, Telangana, India (On-Site)
4 Months ago
Unity - Software Engineer Netcode

Unity

Copenhagen, Denmark (On-Site)
4 Months ago
Sonar Source - Enterprise Account Executive - Tokyo

Sonar Source

Tokyo, Japan (On-Site)
3 Months ago
VGroup - Purchaser

VGroup

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
Paytm - Product Management- Business Operations Manager

Paytm

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Easygo - Payments Operations Specialist

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago
The Walt Disney Company - Director, Disney DTC Pricing and Yield Management

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Month ago
Tesla - Delivery Operations Manager

Tesla

Londerzeel, Flanders, Belgium (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Samsung Semiconductor - Intern, Foundry Market Intelligence

Samsung Semiconductor

San Jose, California, United States (On-Site)
1 Month ago
PwC - Associate - Business & Risk Consulting

PwC

Karachi, Sindh, Pakistan (On-Site)
5 Months ago
Rackspace Technology - Sr Big Data Engineer Airflow and Oozie (GCP)

Rackspace Technology

United States (Remote)
1 Month ago
FitXR - Senior Visual Designer

FitXR

United Kingdom (Remote)
2 Months ago
Scientific Games  - QC Inspector II

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
Intellias - Back-end Engineer (Node.js / Typescript)

Intellias

Pune, Maharashtra, India (Hybrid)
5 Months ago
Inspired Entertainment - Remote Support Operations Supervisor

Inspired Entertainment

Burton Upon Trent, England, United Kingdom (On-Site)
1 Month ago
PwC - IN_Manager– SAP– SAP ABAP HANA – Advisory – Bangalore/Gurugram

PwC

Gurugram, Haryana, India (On-Site)
5 Months ago
Zoox - Senior/Staff Software Engineer - Front-End Simulation & Visualization

Zoox

Foster City, California, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Las Vegas, Nevada, United States

Duolingo - Data Scientist, Intern (PhD or Masters)

Duolingo

Pittsburgh, Pennsylvania, United States (On-Site)
4 Months ago
WebFX - Jr. React Developer

WebFX

Ann Arbor, Michigan, United States (On-Site)
4 Months ago
ION - Data Entry Specialist

ION

New York, New York, United States (Remote)
4 Months ago
Zones - IT Hardware Technician

Zones

New York, New York, United States (On-Site)
4 Months ago
Dun & Bradstreet - Early Talent Network

Dun & Bradstreet

Jacksonville, Florida, United States (On-Site)
4 Months ago
Meta - UX Researcher, Quantitative

Meta

Seattle, Washington, United States (On-Site)
3 Months ago
Matic Robots - Research Engineer

Matic Robots

Mountain View, California, United States (On-Site)
4 Months ago
The Walt Disney Company - Sr Software Engineer (webOS/Tizen)

The Walt Disney Company

Seattle, Washington, United States (On-Site)
3 Months ago
Go Fund Me - Manager, Software Engineering (Integrations)

Go Fund Me

San Francisco, California, United States (Hybrid)
2 Months ago
Axinous - Employment Legal Counsel

Axinous

San Jose, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Bally's Interactive - Customer Service Team Leader

Bally's Interactive

Newcastle-under-Lyme, England, United Kingdom (On-Site)
2 Months ago
Barracuda Networks  Inc  - Business Systems Analyst

Barracuda Networks Inc

Ontario, Canada (On-Site)
2 Months ago
The Walt Disney Company - Recreation Host - Full Time

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Rank group - Gaming Supervisor

Rank group

Manchester, England, United Kingdom (On-Site)
1 Month ago
The Walt Disney Company - Manager, Production Engineering

The Walt Disney Company

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
Evolution - Service Support Specialist

Evolution

Birkirkara, Malta (On-Site)
1 Month ago
HoYoverse - Customer Service - Senior Player Support Specialist (Tier 2)

HoYoverse

Singapore (On-Site)
3 Months ago
Sphere Entertainment Co - VP Strategic Operations

Sphere Entertainment Co

New York, New York, United States (On-Site)
1 Month ago
Deliveroo - Store Manager

Deliveroo

Bristol, England, United Kingdom (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Pioneering the future of interactive entertainment with cutting-edge technology.

West Greenwich, Rhode Island, United States (On-Site)

Colorado, United States (On-Site)

Michigan, United States (On-Site)

Kent, Washington, United States (On-Site)

Jalisco, Mexico (On-Site)

Lincoln, Rhode Island, United States (On-Site)

Providence, Rhode Island, United States (On-Site)

Jacksonville, Florida, United States (Hybrid)

North Carolina, United States (On-Site)

Santiago De Surco, Lima Province, Peru (On-Site)

View All Jobs

Get notified when new jobs are added by IGT

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug