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Service Support Specialist

Service Support Specialist

3 Hours ago • All levels • Operations • Undisclosed

About the job

1 skill required for this role

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team-management

Job Description

As a Service Support Specialist at Evolution in Malta, you'll ensure seamless gaming operations by resolving real-time incidents (dealer errors, software issues, network problems), monitoring critical systems, investigating player disputes, and providing timely resolutions for client/end-user issues. You'll document incidents, prepare reports, coordinate with internal teams, and proactively identify potential issues to maintain a high-quality gaming environment. The role demands excellent English skills, strong problem-solving abilities, multitasking skills, and the capacity to thrive in a high-pressure environment. Customer support experience is preferred.

Must have:

Excellent English (written & spoken)
Problem-solving & decision-making skills
Multitasking & detail-oriented approach
Resolve real-time incidents
Monitor critical systems

Good to have:

Customer support experience

Company Description

Join Evolution as a Service Support Specialist in Malta!
Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.
We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.

Job Description

Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
Investigate and resolve player disputes related to game integrity or dealer actions.
Ensure timely and accurate resolutions for client and end-user issues.
Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.

Qualifications

Excellent English skills (spoken and written).
Customer support experience preferred.
Strong decision-making, problem-solving, and leadership abilities.
Excellent multitasking skills with a proactive, detail-oriented approach.
Ability to thrive in a dynamic, multicultural, and high-pressure environment.

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About The Company

Evolution

323 Active Jobs

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.

The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.

Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds.

Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy

Followers must be 18+.

http://gambleaware.co.uk Please gamble responsibly. 🔞

Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.