Job Description
The Customer Support Associate role in Gurgaon, India, requires handling customer inquiries, resolving complaints, assisting with product/service issues, and maintaining interaction records. Excellent communication in Hindi and English, problem-solving, and multitasking skills are essential. The position is ideal for fresh graduates with strong communication skills and a customer-oriented attitude, offering a chance to kickstart a career in customer service. Responsibilities include providing prompt and accurate responses to customer inquiries, resolving complaints efficiently and professionally, assisting customers with product or service-related issues, maintaining records of customer interactions, and collaborating with team members to enhance customer experience.
Good To Have:
- Teamwork skills
- Customer-oriented attitude
Must Have:
- Excellent communication (Hindi & English)
- Strong problem-solving skills
- Efficient complaint resolution
- Record keeping of customer interactions
- Graduate degree
Experience Required: 0-1 Year
Location: Gurgaon (on-site)
Key Responsibilities:
- Handle customer inquiries and provide prompt, accurate, and courteous responses.
- Resolve customer complaints efficiently while maintaining a positive and professional attitude.
- Assist customers with product or service-related issues and provide appropriate solutions.
- Maintain records of customer interactions, feedback, and follow-up actions.
- Collaborate with team members to improve customer experience and satisfaction.
Skills Required:
- Excellent communication skills in Hindi and English (both verbal and written).
- Strong problem-solving and interpersonal skills.
- Ability to multitask and manage time effectively.
Qualifications:
- Graduate in any discipline. (Mandatory)
Additional Information:
- Freshers with strong communication skills are welcome to apply.
- A customer-oriented attitude and ability to work in a team environment will be highly valued.
We are looking for enthusiastic candidates eager to kickstart their careers in customer service. If you have a passion for helping others and excellent communication skills, we’d love to hear from you!
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