VKYC ops

8 Months ago • 1-2 Years

Job Summary

Job Description

VKYC ops role requiring 1-2 years customer service experience. Must have excellent communication skills in English and Hindi, proficiency in any vernacular language is a plus. Attention to detail and accuracy are crucial. Ready to work in rotational shifts and 6 days a week.
Must have:
  • Customer Service
  • English & Hindi
  • Detail Oriented
  • Rotational Shifts
Good to have:
  • Vernacular Language
  • KYC Documentation
Perks:
  • Cab Facility
  • Weekly Day Off

Job Details

what will you do?

    • carry out customer identification process through video calls
    • performing due diligence checks & reviewing KYC documentation through video calls
    • need to be consistent, thorough, accurate and credible while performing duties
    • need to be time bound & ensure the requests are closed with in stipulated timelines
    • complete and accurate capture of call interactions
    • need to ensure defect rates are kept under acceptable levels
    • must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
    • ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards

you should apply if you:

    • are a graduate with 1-2 years of work experience in a customer service environment
    • excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus
    • knowledge of customer service principles and practices
    • customer service orientation with attention to detail and accuracy
    • ready to work in rotational shifts in 24 x 7 environments. (cab facility will be provided for night shift only)
    • need to work 6 days a week and might involve a roaster during the weekends.
    • weekly day offs can be on any day of the week.
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About The Company

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

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