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VKYC ops

Karnataka, India (On-site)

VKYC ops

2 Months ago • 1-2 Years • Operations • Undisclosed

About the job

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Job Description

VKYC ops role requiring 1-2 years customer service experience. Must have excellent communication skills in English and Hindi, proficiency in any vernacular language is a plus. Attention to detail and accuracy are crucial. Ready to work in rotational shifts and 6 days a week.

Must have:

Customer Service
English & Hindi
Detail Oriented
Rotational Shifts

Good to have:

Vernacular Language
KYC Documentation

Perks:

Cab Facility
Weekly Day Off

what will you do?

carry out customer identification process through video calls
performing due diligence checks & reviewing KYC documentation through video calls
need to be consistent, thorough, accurate and credible while performing duties
need to be time bound & ensure the requests are closed with in stipulated timelines
complete and accurate capture of call interactions
need to ensure defect rates are kept under acceptable levels
must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards

you should apply if you:

are a graduate with 1-2 years of work experience in a customer service environment
excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus
knowledge of customer service principles and practices
customer service orientation with attention to detail and accuracy
ready to work in rotational shifts in 24 x 7 environments. (cab facility will be provided for night shift only)
need to work 6 days a week and might involve a roaster during the weekends.
weekly day offs can be on any day of the week.

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About The Company

Cred

4 Active Jobs

Cred is a decentralized global lending platform that facilitates open access to credit anywhere and anytime. Founded by former PayPal financial technology veterans, Cred’s mission is to harness the power of blockchain to allow everyone to benefit from low-cost credit products. Cred brings together a diverse team of entrepreneurial leaders, machine learning, and blockchain technology.