E-Commerce Cash & Data Analyst
Job Summary
Job Description
The purpose of this role is to reconcile and report E-Commerce transactions and support chargeback processes through active account management. The role holder will ensure accurate cash allocation, IOSS reporting, and work with customer service to reduce chargeback costs. Reporting to the Senior Manager, Finance – E-Commerce & Supply chain - EMEA, this position has full end-to-end ownership of the EMEA E-Commerce cash allocation and reporting process. Key responsibilities include accurately processing customer payments, managing customer accounts for correct invoicing and credit notes, creating monthly IOSS reports, performing VAT reconciliations, weekly reporting, adhering to industry regulations and SOX compliance, maintaining records of cash applications and chargebacks, and supporting chargeback dispute investigations.
Must have:
- Experience managing chargebacks in an E-Commerce environment
- Excellent IT skills including advanced Excel
- Strong data analysis ability
- Ability to resolve complex issues
- High attention to detail
- Experience managing an E-Commerce ledger
- Experience working towards targets
- Excellent customer service skills
- Ambitious, driven, and focused with a can-do attitude
- Excellent verbal and written communication skills
- Ability to listen, interpret, and challenge information
- Organized and proactive approach
- Ability to prioritize workload and meet deadlines
- Ability to work unsupervised
- Ability to assess information, quality, speed, and accuracy
Good to have:
- Experience with D365, Salesforce, Adyen, Paypal, and Narvar
Perks:
- Competitive compensation package
- Full benefits
- 401(K) plan with matching contributions
- Creative work environment
- Pop culture appreciation
6 skills required
Job Details
Description
Role Purpose
The purpose of this role, through active account management, is to reconcile and report E-Commerce transactions and support chargeback processes. This role holder will work towards ensuring accurate cash allocation, IOSS reporting and working with customer service to reduce chargeback costs to Funko. Reporting into Senior Manager, Finance – E-Commerce & Supply chain - EMEA as well as receiving support from the E-Commerce customer service team, you will have full end to end ownership of the EMEA E-Commerce cash allocation and reporting process. Building excellent relationships with both your internal and external customers is paramount in the success of this role.
What You’ll Do:
- Accurately record and process customer payments daily, ensuring they are applied to the correct invoices.
- Manage the E-Commerce customer account to ensure invoices and credit notes are raised correctly.
- Create IOSS reports monthly and manage any queries that arise.
- VAT reconciliations to ensure accurate revenue recognition.
- Weekly reporting.
- Adhere to industry regulations and guidelines related to payment processing and dispute resolution.
- Following internal processes and controls (SOX Compliance).
- Maintain accurate and up-to-date records of all cash applications, chargebacks, and disputes.
- Support investigations and analysis of chargeback disputes.
- Offer ad hoc support to the Finance team.
What You’ll Bring:
- Experience working with managing chargebacks within an E-Commerce environment.
- Experience with D365, Salesforce, Adyen, Paypal and Narvar are an advantage
- Excellent IT skills including advanced Excel.
- Strong ability to analyse data and identify patterns and trends.
- Ability to identify and resolve complex issues.
- High attention to detail when managing large volumes of data.
- Experience of managing an E-Commerce ledger.
- Experience in working towards targets.
- Open to change and new ways of working.
- Excellent customer service skills.
- Takes prompt actions to deliver results and support the team when required.
- Ambitious, driven and focussed with a can-do attitude.
- Excellent verbal and written communication skills.
- The ability to listen and interpret information, but also challenge the status quo.
- A highly organised and proactive approach to work including liaising with departments internally.
- Able to prioritise workload and respond to multiple deadlines and tasks and ability to work unsupervised.
- Able to assess information, quality orientation, speed, and accuracy.
Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mendal disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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About The Company
Thank you for considering a career with Funko! We appreciate your interest in joining our vibrant community. Here, we celebrate creativity, passion, and the joy of fandom. Whether you’re looking to unleash your potential in a dynamic role or collaborate with fellow enthusiasts, we’re excited to explore the possibilities together. Your journey to bringing joy to fans starts here!
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