Key Account Manager

At Aristocrat Interactive, we’re transforming the world of online gaming, iLottery and entertainment.
With five go-to-market segments – Gaming Systems, iLottery, iGaming & Sports, iGaming White-Label, and Content & Aggregation – we are proud to serve the entire online RMG industry in regulated markets.
We inspire players each and every day by providing our partners in casinos, sports, and government with world-class content, full-service iLottery capabilities, and a complete suite of back-end managed solutions.
With a seamless bridge from land to online, we are proud to be your long-term partner throughout your journey in the interactive era.
Join the ride as one of our AM superstars for Content and Aggregation!

What You'll Do

• Client Relationship Management:
  Act as the main point of contact for our key clients, understanding their business needs and ensuring their satisfaction with the Aggregation services provided.
• Strategic Account Planning:
  Develop long-term strategies and business plans to meet client objectives and foster growth. Proactively identify opportunities to expand existing business and cross-sell new services.
• Project Management:
  Oversee the execution of client projects from start to finish, ensuring that deliverables are met on time and within budget. Work closely with internal teams (Delivery, Product, Legal, Compliance, Integration, etc) to ensure smooth project flow.
• Client Communication & Reporting:
  Provide regular updates to clients on project status, deliverables, and timelines. Develop and present reports that detail account performance, project progress, and upcoming initiatives.
• Issue Resolution:
  Quickly identify and resolve any issues or challenges that arise, ensuring a positive client experience. Act as a problem solver and provide solutions in a timely manner.
• Sales & Business Development:
  Identify opportunities for additional business within existing accounts and work to close sales. Partner with the sales team to generate new business opportunities and provide insights on client needs.
• Team Collaboration:
  Work closely with cross-functional teams, including sales, marketing, product development, and customer service, to deliver comprehensive solutions that meet client expectations.
• Client Retention & Growth:
  Drive client retention strategies, working to build long-term, mutually beneficial relationships. Monitor client satisfaction and gather feedback to continuously improve services.

What We're Looking For

• Experience:
  5+ years of experience in account management, client services, or sales, preferably in iGaming B2B.
  Proven success in managing complex client relationships and delivering results.
  Experience in handling high-value clients or large accounts.
• Skills & Competencies:
  • Strong interpersonal and communication skills (both written and verbal).
  • Excellent problem-solving and critical thinking abilities.
  • Demonstrated ability to manage multiple projects and deadlines simultaneously.
  • Strong negotiation and sales skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
• Attributes:
  • Self-motivated, proactive, and results-driven.
  • High attention to detail and organizational skills.
  • Strong sense of accountability and ownership of client outcomes.
  • Ability to adapt to changing client needs and market conditions.

Working Conditions:

• Office environment with the possibility of remote work, depending on company policies.
• Occasional travel to client locations, iGaming conferences or company is required.

Compensation:
Competitive salary based on experience, with performance bonuses and benefits package including health insurance, and paid time off.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None