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Delivery Operations Manager

Flanders, Belgium (On-site)

Delivery Operations Manager

1 Hour ago • All levels • Operations • Undisclosed

About the job

3 skills required for this role

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communication

cross-functional-collaboration

cross-functional

Job Description

The Delivery Operations Manager in Londerzeel, Belgium, is a leadership role focused on operational excellence. Responsibilities include designing and leading end-to-end operations (order to delivery), analyzing and improving logistics, vehicle registration, fleet management, and finance/collections processes. The role requires building cross-functional collaboration with Sales, Delivery, and Service teams, leading and developing the Operations team, and ensuring excellent customer experiences. Strategic planning and partnership with the Market Leader to define operational strategies for growth are also key aspects. The successful candidate will be a strong collaborative leader with a proven track record of exceeding targets and fostering a supportive team environment.

Must have:

Strong leadership in Operations
Proven track record of exceeding targets
Expertise in logistics and fleet management
Excellent analytical and problem-solving skills
Fluent in English and Dutch/French
Experience in change management

Perks:

Dynamic and fast-paced environment
Opportunity to work with a highly motivated team
Ongoing training and development

What to Expect

Our Delivery Operations Manager is a critical member of the leadership team and serve as a beacon of operational excellence in the market. They act as brand ambassador, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

We offer:  

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success 
The chance to work with a brilliant and highly motivated team in one of the world’s most innovative companies
Ongoing training and development to help you grow as a manager and leader

What You’ll Do

Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success
Analyse, develop & improve: We look to you to analyse, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities.
Champion your team: We trust you to lead, build, and develop our brilliant Operations team in Belgium. You recognize potential and are committed to continuously growing your people. And you always act with safety in mind.
Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of
execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
Strategize: Partnering with the Market Leader you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organisation with the aim to meet both current and future demands

What You’ll Bring

A strong collaborative leader, experienced within Operations and with proven track record of meeting and exceeding targets and goals. You have a passion for fostering a supportive team environment where every individual feels valued and motivated to contribute their best.
Knowledgeable and analytical – you have the ability and drive to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice
Operational and strategic in your leadership, while always remaining hands-on
On time – you have a strong ability to prioritize, manage multiple projects and deliver on business critical deadlines
Experienced within change management, with the proven ability to lead and engage people through and beyond change
Ability to communicate effectively and respectfully. Fluent in English and Dutch or French are preferred.
Ability to Travel: You will travel within Belgium (Londerzeel, Brugge, Liège) with occasional travel to the Netherlands and France.
Required to hold a valid Driver’s license

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