IT Service Team Leader

8 Months ago • 3-4 Years • IT & Infrastructure

Job Summary

Job Description

As an IT Service Team Leader at Playtika, you will manage the IT Service Excellence center, collaborate with stakeholders, monitor IT service performance, and develop a service improvement plan. You will also manage the Service Desk and Technician teams, ensuring their performance meets IT targets. The role involves managing critical service-related escalations, providing technical leadership, and managing IT assets. You will need to work with third parties to rectify issues and ensure cost-effectiveness.
Must have:
  • 3+ years experience managing IT professionals
  • 4+ years experience as an IT support engineer/Sys Admin
  • Proven experience leading and implementing service using ITSM (Service Now)
  • Excellent communication and customer service skills
  • Strong knowledge of Microsoft Windows operating system and Microsoft Office products
  • Proven expertise in Active Directory, Office 365, VPN, Printers, Personal computing, conference systems, and Exchange administration
  • Knowledge and proven experience managing endpoints using MDM -WorkSpace One
  • Excellent written and verbal communication skills in English
Good to have:
  • Knowledge and experience in supporting development (R&D) teams
  • Familiarity with supporting security products

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

Responsibilities:

  • Manage the IT Service Excellence center, comprised of at least 10 IT service desks and Technicians in IL
  • Collaborate with local stakeholders to provide IT solutions to help meet the organization’s needs.
  • Tight monitoring of IT service performances as SLA, case backlog, customer satisfaction, service efficiencies, service quality, and compliance with the IT and security-guided standards.
  • Develop a service improvement plan for the Service Desk Team and set service and efficiency KPIs.
  • Review the Core support process, team skills and knowledge,
  • Manage the Service desk and the technician’s teams, monitor and ensure their performance meets the IT targets and improvements on time
  • Establish and maintain strong relationships across teams within IT and with internal customers.
  • Follow up with customers to identify areas of improvement and handle ad hock service issues
  • Manage critical service-related escalations
  • Provide technical leadership - Train and support the team
  • Asset management ownership – manage the IT assets, transactions, HW physical and SW inventory levels, and the quality of their deployment to the users (including the compliance quality).
    · Be accountable for asset reports, procurement, and costs. Handle annual budget and ensure cost-effectiveness
  • Occasionally working with third parties to rectify issues

Requirements:

  • 3+ years of experience managing and leading a team of IT professionals
  • 4+ years prior experience as an IT support engineer/ Sys Admin
  • Proven experience in leading and implementing service using ITSM (Service Now)
  • Ability to troubleshoot and solve complex IT issues
  • Excellent communication and customer service skills.
  • A can-do attitude, the ability to manage multiple projects and tasks simultaneously in a dynamic, fast-changing environment, and the ability to work under pressure.
  • Knowledge and experience in supporting development (R&D) teams
  • Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system, and Mac management - Must
  • Proven expertise in Active Directory, Office 365, VPN, Printers, Personal computing, conference systems, and Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
  • Knowledge and proven experience managing endpoints using MDM -WorkSpace One
  • Familiarity with supporting security products
  • Excellent written and verbal communication skills in English
  • The role requires high availability and accountability also in off business hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? Click here -

Similar Jobs

BioFire - Research Associate II

BioFire

Salt Lake City, Utah, United States (On-Site)
2 Weeks ago
Wolters Kluwer - Senior Telephony Engineer

Wolters Kluwer

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Tesla - Service Advisor

Tesla

Birmingham, England, United Kingdom (On-Site)
4 Months ago
Animoca Brands - Assistant Accountant

Animoca Brands

Hong Kong (On-Site)
4 Months ago
ISS Stoxx - Junior Analyst - Local Market Share

ISS Stoxx

Makati City, Metro Manila, Philippines (Hybrid)
1 Month ago
Dialpad AI - IT Systems Specialist

Dialpad AI

Tempe, Arizona, United States (On-Site)
1 Month ago
Ziff Davis - IT Support Engineer

Ziff Davis

Denver, Colorado, United States (Remote)
3 Weeks ago
PwC - IT Service Manager – Finance-Focused

PwC

Prague, Czechia (On-Site)
1 Month ago
The Walt Disney Company - Island Maintenance Technician - Electrician/IT

The Walt Disney Company

The Bahamas (On-Site)
2 Months ago
Keywords Studios - IT Senior Support Manager

Keywords Studios

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Lionbridge Games - Software Testing Coordinator

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
3 Months ago
Philips - Cardiac Wireless Monitoring Technician II

Philips

Pleasanton, California, United States (On-Site)
1 Month ago
Marsh McLennan - Senior Manager - Claims Advisory

Marsh McLennan

United States (Hybrid)
2 Days ago
Capgemini - Fiserv Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Aristocrat - ECO Administrator, Hardware Engineering

Aristocrat

Las Vegas, Nevada, United States (On-Site)
4 Weeks ago
Unbroken Studios - Security Personnel / Security (m/f/d)

Unbroken Studios

Berlin, Berlin, Germany (On-Site)
1 Week ago
Marvell - Senior Corporate Paralegal

Marvell

Santa Clara, California, United States (On-Site)
1 Month ago
HCL Tech - Specialist

HCL Tech

Hyderabad, Telangana, India (On-Site)
1 Month ago
oni - Materials Coordinator

oni

Oxford, England, United Kingdom (On-Site)
1 Month ago
NXP - ATMC Maintenance Specialist (PM Technician)

NXP

Austin, Texas, United States (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Israel

NVIDIA - Senior Software Test Development Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
5 Months ago
Nice - Cloud Software Architect

Nice

Ra'anana, Center District, Israel (Hybrid)
2 Weeks ago
NVIDIA - Senior Malware Research Architect

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
4 Months ago
Intel  - AI SW Networking/Runtime Engineer

Intel

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
11 Months ago
Playtika - Level Design Team Leader

Playtika

Israel (On-Site)
8 Months ago
NVIDIA - Chip Design Manager

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Testronic - Translator - Hebrew

Testronic

Israel (Remote)
2 Weeks ago
Playtika - Consumer Insights Expert

Playtika

Israel (On-Site)
3 Months ago
CyberArk - Senior Data Scientist

CyberArk

Israel (Hybrid)
1 Month ago
Unity - Graphic Designer - Temporary

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

Playtika - IT Infrastructure Engineer

Playtika

Poland (Hybrid)
8 Months ago
Aristocrat - IT Service Delivery Manager

Aristocrat

London, England, United Kingdom (On-Site)
1 Month ago
Tesla - Software Developer, IT Application

Tesla

North Holland, Netherlands (On-Site)
4 Months ago
Keywords Studios - IT Senior Support Manager

Keywords Studios

Lombardy, Italy (Hybrid)
2 Months ago
Applied materials  - IT Application Solution Management

Applied materials

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Hologate  - IT Support

Hologate

Munich, Bavaria, Germany (On-Site)
3 Months ago
Stone Search - IT Service/Help Desk Manager

Stone Search

Washington, District Of Columbia, United States (Hybrid)
1 Year ago
Qualcomm - IT Senior Developer - Apigee

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Simcorp - Lead IT Operations Specialist - Linux

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
3 Weeks ago
Ubisoft - IT Technician

Ubisoft

Tokyo, Japan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Israel (On-Site)

Israel (On-Site)

San Rafael, California, United States (On-Site)

Ukraine (On-Site)

Netherlands (Hybrid)

Poland (Hybrid)

Romania (Hybrid)

Netherlands (Hybrid)

Netherlands (Hybrid)

View All Jobs

Get notified when new jobs are added by Playtika

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug