IT Service Team Leader

6 Months ago • 3-4 Years • Administrative

Job Summary

Job Description

As an IT Service Team Leader at Playtika, you will manage the IT Service Excellence center, collaborate with stakeholders, monitor IT service performance, and develop a service improvement plan. You will also manage the Service Desk and Technician teams, ensuring their performance meets IT targets. The role involves managing critical service-related escalations, providing technical leadership, and managing IT assets. You will need to work with third parties to rectify issues and ensure cost-effectiveness.
Must have:
  • 3+ years experience managing IT professionals
  • 4+ years experience as an IT support engineer/Sys Admin
  • Proven experience leading and implementing service using ITSM (Service Now)
  • Excellent communication and customer service skills
  • Strong knowledge of Microsoft Windows operating system and Microsoft Office products
  • Proven expertise in Active Directory, Office 365, VPN, Printers, Personal computing, conference systems, and Exchange administration
  • Knowledge and proven experience managing endpoints using MDM -WorkSpace One
  • Excellent written and verbal communication skills in English
Good to have:
  • Knowledge and experience in supporting development (R&D) teams
  • Familiarity with supporting security products

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

Responsibilities:

  • Manage the IT Service Excellence center, comprised of at least 10 IT service desks and Technicians in IL
  • Collaborate with local stakeholders to provide IT solutions to help meet the organization’s needs.
  • Tight monitoring of IT service performances as SLA, case backlog, customer satisfaction, service efficiencies, service quality, and compliance with the IT and security-guided standards.
  • Develop a service improvement plan for the Service Desk Team and set service and efficiency KPIs.
  • Review the Core support process, team skills and knowledge,
  • Manage the Service desk and the technician’s teams, monitor and ensure their performance meets the IT targets and improvements on time
  • Establish and maintain strong relationships across teams within IT and with internal customers.
  • Follow up with customers to identify areas of improvement and handle ad hock service issues
  • Manage critical service-related escalations
  • Provide technical leadership - Train and support the team
  • Asset management ownership – manage the IT assets, transactions, HW physical and SW inventory levels, and the quality of their deployment to the users (including the compliance quality).
    · Be accountable for asset reports, procurement, and costs. Handle annual budget and ensure cost-effectiveness
  • Occasionally working with third parties to rectify issues

Requirements:

  • 3+ years of experience managing and leading a team of IT professionals
  • 4+ years prior experience as an IT support engineer/ Sys Admin
  • Proven experience in leading and implementing service using ITSM (Service Now)
  • Ability to troubleshoot and solve complex IT issues
  • Excellent communication and customer service skills.
  • A can-do attitude, the ability to manage multiple projects and tasks simultaneously in a dynamic, fast-changing environment, and the ability to work under pressure.
  • Knowledge and experience in supporting development (R&D) teams
  • Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system, and Mac management - Must
  • Proven expertise in Active Directory, Office 365, VPN, Printers, Personal computing, conference systems, and Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
  • Knowledge and proven experience managing endpoints using MDM -WorkSpace One
  • Familiarity with supporting security products
  • Excellent written and verbal communication skills in English
  • The role requires high availability and accountability also in off business hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? Click here -

Similar Jobs

Nintendo - Brand Ambassador - Bilingual (French-English)

Nintendo

Montreal, Quebec, Canada (On-Site)
7 Months ago
Rank group - Onsite Support Engineer

Rank group

Cape Town, Western Cape, South Africa (On-Site)
1 Month ago
NBC universal - Digital Billing Specialist

NBC universal

Chicago, Illinois, United States (Hybrid)
1 Week ago
Tesla - Environmental Commodities Trading Analyst

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Flow - Assistant Community Manager

Flow

Miami, Florida, United States (On-Site)
1 Day ago
Xsolla - Database Administrator

Xsolla

Montreal, Quebec, Canada (Hybrid)
3 Weeks ago
Evolution - Equipment Support Specialist

Evolution

Southfield, Michigan, United States (On-Site)
3 Weeks ago
Ourpalm - Public Affairs Specialist

Ourpalm

Beijing, Beijing, China (On-Site)
1 Week ago
Power Integrations - IT Support Manager (APAC)

Power Integrations

Penang, Malaysia (On-Site)
6 Months ago
Google - Administrative Business Partner, Trust and Safety, YouTube

Google

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

On Location - Athletics Travel Manager

On Location

(On-Site)
1 Month ago
Fortra - Channel Marketing Specialist

Fortra

United States (On-Site)
1 Day ago
Aristocrat Gaming - Senior Engineer I

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
1 Week ago
Mattel  Inc  - American Girl NYC Personal Shopping Assistant

Mattel Inc

New York, New York, United States (On-Site)
1 Month ago
Nintendo - Senior Bilingual Communications Analyst

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago
Nintendo - Associate Account Administrator

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago
Tesla - IT Asset Management Administrator

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Extreme Network - HR Business System Analyst (Global)

Extreme Network

North Carolina, United States (Remote)
6 Months ago
World Relief - Employment Specialist

World Relief

Sacramento, California, United States (On-Site)
3 Weeks ago
Daybreak Game Company LLC - Senior Manager, People & Culture

Daybreak Game Company LLC

San Diego, California, United States (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Israel

NVIDIA - Senior Chip Architect

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
NVIDIA - Senior Software Engineer - Networking

NVIDIA

Yokne'am Illit, North District, Israel (Hybrid)
3 Months ago
Varonis  - Frontend Angular Engineer - AI Security

Varonis

Herzliya, Tel Aviv District, Israel (Hybrid)
1 Month ago
SciPlay - Marketing BI Developer

SciPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Playtika - Director of Marketing, Growth Ventures

Playtika

Israel (On-Site)
2 Weeks ago
NVIDIA - Senior Software Engineer - System Customization Team

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Months ago
Vimeo - Product Analyst

Vimeo

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Day ago
Playtika - Technical Product Manager

Playtika

Israel (On-Site)
4 Months ago
Google - Software Engineer, Speed

Google

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
NVIDIA - Senior HPC AI Cluster Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

ByteDance - Server Deployment Specialist, Infrastructure Engineering

ByteDance

Kulai, Johor, Malaysia (On-Site)
2 Weeks ago
Xentrix Studios - Production – Production Coordinator

Xentrix Studios

India (On-Site)
5 Months ago
Microsoft - Technical Support Engineer - Azure Identity

Microsoft

(On-Site)
2 Weeks ago
Highspot - Salesforce Technical Lead

Highspot

Hyderabad, Telangana, India (Hybrid)
6 Months ago
Scientific Games  - HR Clerk

Scientific Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
PearlAbyss - Engineering_DBA Internship

PearlAbyss

(On-Site)
3 Months ago
ION - Z/OS Storage  System Programmer, Italy

ION

Italy (Hybrid)
6 Months ago
Life church - HRIS Specialist

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Glean - Technical Support Engineer ( Japan)

Glean

Japan (Remote)
3 Months ago
Nintendo - Licensing Coordinator

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.

Ukraine (On-Site)

Netherlands (Hybrid)

Poland (Hybrid)

Romania (Hybrid)

Netherlands (Hybrid)

Netherlands (Hybrid)

Ukraine (On-Site)

View All Jobs

Get notified when new jobs are added by Playtika

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug