Who Are We?
At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.
Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.
HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.
What You Will Do:
As an IT Specialist, you will play a crucial role in supporting our expanding workforce in Los Angeles and across the United States. Based in our Santa Monica office, your primary mission will be to ensure the seamless operation, optimization, and continuous improvement of our IT services for our team members. You will be at the forefront of managing daily IT operations, collaborating with new hires to provide a smooth tech onboarding experience, and addressing a wide range of IT issues. This role will be an in office role based out of our Santa Monica office.
- Deploy, configure, and maintain network systems, servers, and application systems, ensuring their smooth daily operation and timely upgrades.
- Monitor and maintain the company's LAN and WAN to ensure stable and efficient operation during work hours.
- Provide hands-on software and hardware support to staff, including desktop support, troubleshooting, and resolving IT issues quickly and effectively.
- Preserve IT assets, ensure information security, and manage control structures, including performing daily data backups and maintaining the data center.
- Assist with IT aspects of staff onboarding and offboarding, including preparing and recycling computers and other IT equipment.
What We Are Looking For:
- 5+ years’ experience in managing and maintaining network systems, servers, and IT infrastructure, with proficiency in deploying and troubleshooting hardware and software.
- Strong problem-solving skills to identify and resolve IT issues efficiently.
- Excellent communication skills, with a customer-focused and proactive approach to providing technical support and collaborating with team members.
- Strong organizational abilities to manage IT assets, perform inventory maintenance, and ensure data security.
- Willingness to stay updated with the latest technology trends and industry best practices and adapt to the evolving needs of the organization.
- Proficiency in Mandarin is required.
Benefits:
The base pay range for this position is $70,000 to $120,000 USD per year. Actual pay is based on location and may vary depending on relevant knowledge, skills, and experience from the candidate. Total compensation may include salary, company bonuses, sign-on bonuses, relocation package, and other benefits such as:
- 100% employer-paid healthcare premiums for you and your dependents
- Generous paid time off
- 401K / RRSP plan
- Employer-paid life and disability insurance
- Team-building activities throughout the year
- Flexible working hours
Do We Support Flexible Work?
Yes, as a remote team across North American time zones, we embrace flexible working. You may choose to work remotely, in-offices or hybrid, for a more flexible lifestyle that suits you best. Our offices are located in downtown Montreal and downtown Santa Monica, surrounded by great restaurants, entertainment, and cultural venues.
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.
