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Manager, Trust and Safety, Shopping

Manager, Trust and Safety, Shopping

1 Month ago • 10 Years + • Operations

About the job

7 skills required for this role

Test your skills to join the top 1% applicants for this job

python

sql

data-analytics

communication

business-strategy

presentation-skills

cross-functional

Job Description

The Manager, Trust and Safety, Shopping at Google leads a team dedicated to fostering trust and user safety within Google Shopping. Responsibilities include mentoring a team of analysts responsible for policy enforcement, acting as a T&S representative with cross-functional partners, identifying and addressing issues by developing programs and processes, and monitoring trends impacting enforcement and operations. The role requires strong leadership, data-driven insights, excellent communication, and the ability to influence cross-functionally. The successful candidate will enhance the user and merchant experience in Google Shopping, focusing on Product Listing Ads, Offer Quality, and User-generated Content.

Must have:

Bachelor's degree or equivalent experience
10+ years experience in relevant fields
1 year people management experience
Lead and mentor a team
Collaborate cross-functionally
Develop programs and processes
Data-driven decision making

Good to have:

Master's or PhD
Experience with machine learning
SQL, dashboard building skills
Experience with engineering and product teams
Experience working with policy teams

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or related fields.
1 year of experience in people management, leading a team.

Preferred qualifications:

Master's or PhD in relevant field or equivalent practical experience.
Experience with machine learning.
Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g.,Python).
Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
Experience working with policy teams.
Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will lead a team dedicated to fostering trust and ensuring user safety within Google Shopping, with the goal of enhancing both user and merchant experiences. You will inspire and motivate your team while leveraging your investigative skills and data-driven insights to achieve meaningful outcomes. Cultivate relationships and collaborate effectively with Trust and Saftey (T&S) Leadership and cross-functionals you will drive the strategy for Shopping Product Listing Ads, Offer Quality, and User generated content enforcement. Your technical expertise and exceptional communication skills will be instrumental in creating a positive and secure experience for all Google Shopping users and merchants.

This role is eligible for transfer with a level change (TLC). To learn about Googler eligibility and process requirements for applying and potentially transferring into this role from one level below, refer to go/Transfer-TLC.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

Lead, mentor, and performance manage a team of analysts responsible for policy enforcement for Product Listing Ads, Offer Quality, and User generated Content in Google Shopping playing a key role in shaping the team's tactical direction.
Act as a representative for T&S with cross-functional partners, influencing their decisions and actions while collaborating with executive internal and external stakeholders to manage and resolve escalations that could pose legal, regulatory, or reputational risks.
Identify and address issues by developing programs and processes.
Monitor trends, perspectives, and issues that could impact enforcement and operations, and support initiatives aimed at enhancing the overall user and merchant experience.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.