Lottery Fulfillment Supervisor

What you’ll do as an Operations Supervisor

• Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.

• Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.  

• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.

• Accurately and promptly handle the redemption of high-value lottery tickets.

• Manage inventory and ensure office supplies and equipment are ordered as needed.

What you’ll bring   

• Availability to support a continuous operation including nights, weekends, and holidays.

• A commitment to promoting safety, efficiency, and adherence to industry regulations.

• Ability to promote a positive work environment through strong leadership and problem-solving skills.

• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

• Leadership experience in recruiting, hiring, training, and motivating employees.

• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

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