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Partner Operations Manager

Partner Operations Manager

3 Weeks ago • 5 Years + • Business Development • DevOps

About the job

4 skills required for this role

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google-cloud-platform

communication

scalability

cross-functional

Job Description

The Partner Operations Manager at Google Cloud Platform will be responsible for developing technical integration designs and plans for onboarding new partners (strategic alliances, resellers, technology partners, managed service providers) who provide or re-promote Cloud Support to end customers. This role requires building relationships across Google Cloud customer-facing teams to deliver a unified approach with partners, contributing strategically to the growth of Google Cloud's Partner business. Responsibilities include managing support quality, reviewing partner competencies, identifying improvement opportunities, resolving high-profile escalations, improving customer experience, and driving initiatives for success on Google Cloud Platform. The ideal candidate possesses strong technical project management or customer-facing experience, expertise in building partner ecosystems in a customer support environment, and fluency in Japanese and English.

Must have:

Bachelor's degree or equivalent experience
5+ years experience in technical project management or customer-facing role
Partner/channel management experience
Public cloud environment experience
Fluent in Japanese and English

Good to have:

Experience integrating internal/external processes
Ability to work with diverse technical/non-technical groups
Customer-focused execution and advocacy
Experience designing systems, tools, and workflows

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Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Experience in a partner or channel manager position, building scalable partner ecosystems in a customer support environment.
Experience working within a public cloud environment or cloud frameworks
Ability to communicate in Japanese and English fluently to drive necessary business communications.

Preferred qualifications:

Experience in helping integrate processes between internal and external parties and designing systems, tools, and workflows that help internal work with external parties.
Ability to interact with diverse technical and non-technical groups, work with ambiguity, and grow in a rapidly changing environment.
Ability to execute in a customer-focused environment and advocate for partners and customers in a cross-functional organization.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Develop the technical integration design and plans, then lead the effort to onboard new partners (e.g., strategic alliances, resellers, technology partners, managed service providers) who provide or re-promote Cloud Support to end customers.
Forge relationships and collaborate across all Google Cloud customer-facing teams in the region to deliver a unified approach with partners and contribute strategically to the growth and direction of Google Cloud’s Partner business.
Manage and monitor support quality provided by the partner to their customers.
Review to evaluate and assess existing partners' competencies along with trends in customer needs to surface improvement or new tech adoption opportunities to partners.
Interact directly with stakeholders to resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on Google Cloud Platform.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.