PlayStation Network Incident Management Engineer

1 Month ago • 3-5 Years

About the job

Job Description

PlayStation Network Incident Management Engineer, responsible for resolving complex technical issues, managing incident timelines, and driving process improvements. Requires strong analytical and communication skills, ITIL knowledge, and experience with ITSM tools.
Must have:
  • Computer Science Degree
  • ITILv3 or v4
  • ITSM Tools Experience
  • Monitoring Tools
Good to have:
  • AWS Cloud Experience
  • AI Technology Knowledge
  • ServiceNow, Jira
  • Splunk, DataDog, Grafana
Perks:
  • Global Team Collaboration
  • Hybrid Work Environment
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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

■職務内容
プレイステーションネットワークのリソースを調整し、ステークホルダーとコミュニケーションを取ることで、インシデントの解決を管理・推進することが責務となりますが、代表的な担当業務は以下の通りです。
・さまざまなサービスやアプリケーションに関する複雑な技術的問題の解決をコーディネートする。
・顧客への影響、期間、解決のために取られた措置、起因を説明するインシデント・タイムラインおよびその他の文書の管理する
・インシデントの期間中、エンジニアリングおよびリーダーシップパートナーとのコミュニケーションを管理する
・プロセス改善プロジェクトを推進する
・24時間365日のサポートを提供するため、オンコールローテーションに参加する(主に日本の日中時間帯)
   ※ グローバルチームとなるため、各国の祝祭日タイミングでお互いに業務をカバーし合っています。
・US/UKへのレポート
 
■組織・職場紹介
インフラストラクチャーチームは、テクノロジーに特化した専門性が高いチームで、SIEの他の海外チームとも協力し、プレイステーションネットワーク基盤の安定稼働と維持管理、新たな課題へのプロフェッショナルな対応を行い、自律性、自主性を重んじ、エンジニア同士がフラットな関係で、それぞれの専門性を活かして、互いに補完、協力しあうチームワークが醸成されています。
業務は、テレワーク・出社のハイブリッドとなります。出社は強制ではなく、各人の業務・生活状況に応じて選択しています。新規メンバが加われば、チームビルディングもかねて積極的に出社し、迎えいれる環境があります。
日本・アジアのインフラストラクチャーに責務を負いながら、グローバルで協力できる領域は積極的にコラボレーションし、多様な人材の中で、自身のキャリア開発、ソフトスキル開発を行い、グローバル人材能力も向上させる意欲がある方に、とてもお勧めできる職場となります。
 
■求められるスキル・技術領域
【必須(MUST)】
・コンピュータサイエンスの学士号、または3~5年の同等の実務経験
・米国、ヨーロッパ、アジアへの柔軟な出張が可能な方
・必要に応じて週末を含むオンコール対応が可能な方

【歓迎(WANT)】
・ITILv3 or v4 認定資格
・ITSMツール(ServiceNow、Jiraなど)の使用経験
・監視ツールの使用経験(Splunk、DataDog、Grafanaなど)
・AWSクラウド技術を実務レベルで使用した経験がある
・AI技術についての基礎知識がある
 
■求める人物像
・優れた分析能力、問題解決能力、協調性
・文書および口頭での優れたコミュニケーション能力
・カスタマーサービス精神、プレッシャー下でも冷静でいられる能力
 
■語学力
【英語】
・ビジネスレベル以上
【日本語】
・日本語能力試験N1またはそれと同等以上が望ましい

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

 

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About The Company

Sony Interactive Entertainment, the company behind PlayStation, pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.


Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/

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