Remote in CDMX- Call Center Specialist - Bilingual Spanish/English
About the job
Summary
Nielsen seeks a bilingual (Spanish/English) Call Center Specialist to work remotely from Mexico City. This full-time, flexible position involves conducting various call types (using a dialer in some cases) to panelists, respondents, and other customers in the US. Responsibilities include scheduling support, data collection, basic troubleshooting, action reminders, and handling inbound services. The goal is to engage homes and motivate responses. Strict guidelines, high productivity, and quality standards are essential. Successful candidates must have high-speed internet (80mbps download, 10mbps upload) with an Ethernet connection and a dedicated workspace for calls to maintain confidentiality. A multi-week paid training program with mandatory attendance and assessment is required.
Must have:
- Bilingual (Spanish/English)
- High-speed internet (80/10mbps)
- Dedicated workspace
- Excellent communication skills
- Ability to meet productivity goals
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At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Purpose:
The Nielsen Contact Center Agent Level 1 role is a full time, flex position. In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has strict guidelines with high productivity, performance, and quality requirements.
This is a full time flex position. In order to work from home you must meet these requirements:
- Able to connect to High Speed Internet in your primary residence with minimum speeds of 80mb (download and 10mb upload)
- Able to connect directly to a router/modem with Ethernet cable
- You must have a dedicated work space to conduct phone calls where others cannot hear/see personally identifiable information
Training Requirements:
- New Hires are expected to attend a multi week paid training class. 100% Attendance in this class is required, and agents must pass the classroom assessments and certification in order to graduate training and continue employment.
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