Senior IT Technician
Job Summary
Job Description
As a Senior IT Technician at Amber in Guadalajara, Mexico, you will support and maintain the organization's computer systems and equipment. Responsibilities include installing and configuring hardware and software, performing scheduled maintenance, troubleshooting issues, ensuring electrical safety, repairing equipment, managing stock, and maintaining software licenses. This role requires strong technical skills, problem-solving abilities, and excellent communication in English. You'll work both independently and collaboratively within a team.
Must have:
- 3+ years Tech support experience
- Strong English communication
- Networking knowledge (LAN/WAN)
- Server administration knowledge
- Troubleshooting and problem-solving skills
Good to have:
- Linux/Unix
- VMware
- Windows Server
- MacOS
Perks:
- Additional days off
- People First Culture
- Professional yet friendly environment
- Supportive colleagues
7 skills required
Job Details
About us:
At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation.
About the Role:
We are looking for a teammate in our IT Department as Senior IT Technician located in Guadalajara, Mexico, who will help support and maintain the computer systems and equipment of the organisation, ensuring they run smoothly.
The Quest:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Planning and undertaking scheduled maintenance work.
- Setting up and maintaining accounts for staff.
- Troubleshooting issues reported by staff.
- Checking computer equipment for electrical safety.
- Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipment and replacing parts.
- Managing stocks of equipment, consumables and other supplies.
- Maintaining records of software licences.
The Skills:
- At least 3-year experience in Tech support.
- Strong communication skills in English, both verbal and written.
- Knowledge of networking concepts (LAN/WAN), switching & routing.
- Knowledge of server administration and operations.
- Strong technical, logical, organizational, analytical and problem-solving skills.
- Computer hardware and software
- Linux/Unix is a plus.
- VMware is a plus.
- Windows Server is a plus.
- MacOS is a plus.
Personal Traits:
- Patient, meticulous and methodical nature.
- Strong sense of ownership and responsibility.
- Understanding of business needs and priorities.
- Ability to work well under pressure, both individually and as a team.
- Enthusiasm and aptitude for continuous learning.
The Reward:
- Opportunities to explore new avenues for collaborations internally, as well as amongst colleagues
- People First Culture
- Enjoy additional days off, based on Amber's internal policy.
- Build your future with us. Experience a professional yet friendly environment that will challenge you to get better constantly.
- Work with awesome colleagues who're as talented as they're supportive.
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About The Company
Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.
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