Senior HPC Technical Support Engineer - Ethernet

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.

As a member of our Technical Support team, you are a meticulous, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

What you will be doing:

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions.

• Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits

• Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors

• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc..

• Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

What we need to see:

• 3+ years in providing in-depth Customer Support and debugging for hardware and software products.

• Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA)

• Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.

• Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, SONiC, IOS, JunosOS, EOS).

• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.

• Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.

• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

• Superb communication and presentation/oral skills

• Strong organizational skills and able to prioritize/ multi-task easily with limited supervision.

• Four-year degree from an accredited University, College in Computer Science, or Electrical or Computer Engineering (or equivalent experience)

Ways to stand out from the crowd:

• Knowledge and working experience with the following:

• Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts

• Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS

• Shell Scripting (Python, bash, Ansible, yaml, etc…)

• Effective and thorough troubleshooting and debugging methodology