Senior Investor Relations Product Analyst

Why Nasdaq 

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. 

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. 

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. 

What We Offer 

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model (at least 2 in-office days per week). 

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create. 

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more. 

What You Will Do 

Nasdaq Corporate Access Platforms provides our clients with solutions to help them manage and master the two-way flow of information to reach shareholders, customers, employees, regulators or the media to inform, inspire and influence the audiences critical to their success. We provide an unmatched suite of advanced technology, analytics and consultative services across investor relations & corporate governance. 

As part of our global client success organization, the Senior Investor Relations Product Analyst will provide exemplary reactive and proactive customer support via email, phone, and live chat. You will serve as a subject matter expert for Nasdaq’s desktop and mobile-based Investor Relations workflow products. In this role, you will conduct proactive outreach as well as respond to a wide variety of inquiries, including but not limited to financial data questions, product functionality, technical questions, and industry best practices. 

Your Roles and Responsibilities 

• Providing support to a wide range of client queries via email, phone, and live chat; 

• Participating in tailored proactive client outreach campaigns designed to increase usage by highlighting new features or encouraging usage on underused components; 

• Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base; 

• Troubleshooting and facilitating the resolution of technical and data issues and inquiries; 

• Documenting and tracking all client interactions in Nasdaq's CRM system; 

• Acquiring and maintaining a strong working knowledge of the Investor Relations industry and customer success best practices  

What We Expect 

• BS/BA degree in Business or Finance, with at least 3 years of experience in client-facing service roles such as customer support of PC hardware, software or web-based information tools and systems 

• Understanding of Financial Markets 

• Excellent presentation and remote training skills, experience using Zoom is a plus 

• Superior attention to detail while handling multiple concurrent tasks 

• Strong problem-solving and client engagement skills, including the ability to build and manage client relationships 

• Excellent communication skills in English, both oral and written;  

• Strong communication and listening skills; 

• Positive attitude and deep customer service orientation - fundamentals include being friendly and engaging, professional, reliable, responsive, and proactive; 

• Willingness to work within US EST business hours (night shift) and twice a week in our office in Bonifacio Global City, Taguig.