Senior Product Training Expert (Fixed Operations)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

• Understand the areas of opportunities in Implementation and Partner Success to develop strategies, asynchronous learning, and assessments. 
• Evaluate the outcome of training sessions.  
• Prioritize training based on impact to implementations, support, and company key objectives.   
• Work closely with internal teams to create both weekly and long-term training material, assessments, and scenario role-play for internal applications and processes.  
• Develop cross-functional training programs for all Tekionites to improve tool usage and utilization.  
• Develop strategies and deliver training for key inter-department initiatives including more consistent process, documentation approach, and hand-off processes.  
• Help track and report progress across the company for key initiatives related to process and tool usage  
• Design, develop and revise instructional strategies and learning materials using effective principles of adult learning theory and evaluation data and validate all components.  
• Deliver asynchronous and synchronous learning on process & internal tools.  
• Leverage a blended learning environment to maximize learning potential and results.  
• Will work closely with the teams to ensure training materials are created, updated, and delivered to meet key business needs.  
• Understand the Tekion Implementation Process, identify issues that training can be created to improve team performance and communication.  
• Create weekly learnings around processes or skills in live or eLearning formats.
• Participate in formal and informal assessments of learners. 
• Provide coaching support to team members to ensure consistency of learner skills and knowledge.  
• Maintain accurate training records and notes to be used in learner coaching.  
• Responsible for staying current on company processes & product updates.
• Create and deliver weekly reports on learners’ progress.
• Perform other duties as assigned or required. 

• Must have expert level experience in Fixed Operations (Parts and Service) in automotive
• 8+ years of training experience (both in delivery and instructional material design)
• 5+ years of content creation using eLearning authoring tools
• Ability to provide training in a live-in person or virtual format
• Bachelor’s degree in communications, education, or related field
• LMS (Learning Management System) administration

• Coaching Certification
• Crucial Conversations or related Certification
• Building training in Articulate
• Automotive software implementation and support experience 

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development