Service Advisor- 售後服務顧問

Responsibilities:
• To address any customer concern with the highest level of response and attention.
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
• Accurately record issues and data into Management System.
• Conduct Transactions with system; walk customer through correction and provide summary.
• Communicate estimated completion time, regular updates and follow through on each customer vehicle.
• Coordinate the detail of every vehicle prior to delivery.
• Coordinate the delivery time or pick up with each customer.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Responsibilities

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

工作內容:

• 招待親臨保養廠的顧客並提供解決方案
• 協助汽車出險理賠相關事宜承辦
• 協助保險理賠車身估價
• 跟進保修車輛開單、進度掌控、品質監控
• 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
• 與廠內團隊議定維修時間，通知及與顧客講解維修情況
• 與顧客聯繫並安排車輛交還時間
• 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務