Service Support Team Leader

Evolution is a leading international B2B provider of games and services in online casino. Operating in the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees’ players can move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette and Gonzo’s Quest. Evolution is listed on Nasdaq Nordic with a MCAP of EUR 20+BN. 
 
Across our 20+ sites, we have 10 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolution’s core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.

• Liaise with the Service Support Manager to gain an understanding of the business requirements regularly
• Actively monitor and develop career and succession planning within reporting lines in addition to conducting regular one-on-one meetings with all direct reports
• Company's current system constant monitoring, improvement proposals, testing
• Motivate, performance manage and develop your team to the necessary Company standards
• Quality assurance of provided service by Service Support Specialists
• Liaising with other departments to ensure that all policies and procedures are in line with licensing requirements and Company guidelines.
• Organize all needed training and development workshops for subordinates’ development
• Acting as the key point of escalation for any high-level issues that affect Global Service Support
• Ad hoc projects - lead and/or participate in business unit projects.
• Support studios in Satellite locations
• Maintain and supervise all projects within the Service Support department
• Lead and supervise work performance of Service Support Specialists

• Strong understanding of current processes
• Strong written and verbal communication skills
• Ability to multi-task and handle high pressure situations
• Able to analyze situations quickly and make prompt decisions
• Ability to maintain strict confidentiality
• Ability to communicate effectively to establish cooperative linkages among staff
• Analytical and action oriented
• Achieved targets and performance expectations as given to you by your direct manager, consistently for at least the last 6 months
• At least 6 months experience in Service Support department