Vendor Operations Manager, Platforms and Ecosystems
Job Summary
Job Description
The Vendor Operations Manager, Platforms and Ecosystems at Google will play a crucial role in optimizing vendor relationships and operations. Responsibilities include identifying opportunities to improve workflows, implementing metrics for quality, cost, and efficiency, and collaborating with internal groups to enhance processes. The role requires driving economies of scale, ensuring vendor SLAs are met, creating scalable processes, and participating in operational planning. The position involves vendor selection, negotiations, contracting, onboarding, and contributing to the overall vendor operations strategy. This is a key role in a central business operations office focused on enhancing productivity and efficiency across Google. Deep data analysis and strategic recommendation formulation are central to the role.
Must have:
- Bachelor's degree in relevant field
- 5+ years in global supply chain management
- Experience in agreement facilitation and procurement
- Excellent communication and collaboration skills
- Drive economies of scale and operational efficiency
Good to have:
- MBA or Master's degree in technical field
- Experience with Engineering and Product teams
- Global supplier management experience
- Sourcing and consulting skills
Job Details
Minimum qualifications:
- Bachelor's degree in Supply Chain, Engineering, or equivalent practical experience.
- 5 years of experience in global supply chain management, agreement facilitation, and procurement.
Preferred qualifications:
- MBA or Master's degree in a technical or engineering field.
- 3 years of experience collaborating and working cross-functionally with Engineering and Product teams.
- 3 years of experience working and partnering with supplier management at a global scale.
- Excellent verbal and written communication, sourcing, consulting, and collaboration skills.
About the job
Our team is a central vendor operations team across Google. We partner with stakeholders across various Product Areas and provide support including but not limited to operations consulting, vendor management, operational reporting and analytics, drive cross-PA programs and help operationalize Product’s goal in a compliant and scalable manner. The overarching objective of our team is to augment the productivity of our stakeholders. Furthermore, we endeavor to introduce economies of scale, enhance operational efficiency, and exercise thorough operational diligence. These objectives are realized through the deployment of cutting-edge vendor operations.As a member of this team, your primary responsibilities will involve deep data immersion, analysis-driven insights extraction, and a broader perspective to formulate coherent and strategic recommendations. You will actively engage in the development and execution of high-impact supplier programs, encompassing cost negotiations, supplier performance management, and assessment of your recommendations' outcomes through follow-ups.
This position presents an opportunity to join a central business operations office serving various organizations at an early stage, with a focus on enhancing productivity and efficiency across Google.
This position presents an opportunity to join a central business operations office serving various organizations at an early stage, with a focus on enhancing productivity and efficiency across Google.
Responsibilities
- Identify opportunities to transform a less mature workflow to a mature operation, and implement metrics around quality, cost and efficiencies.
- Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
- Drive economies of scale, enhance operational efficiency, and exercise thorough operational diligence. Ensure all aspects of vendor SLAs are consistently met (Backlog, AHT, agent utilization, etc).
- Create scalable processes and workflows aimed towards creating efficiencies through centralization of activities. Participate and provide thought leadership in operational planning activities in coordination with internal teams.
- Support vendor selection, negotiations, contracting, on-boarding and overall vendor operations strategy.
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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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