Program Manager, Global Repair Operations
Job Summary
Job Description
- 8+ years supply chain experience
- Consumer electronics industry experience
- Returns & repair operations management
- Cross-functional project management
- Operational schedule, budget, KPI management
- Problem-solving and issue resolution
- Cross-functional project management (8+ years)
- Operations, Program, Vendor Management
- Process improvement, performance management
- Supply chain, customer satisfaction management
- Team management
- Data analysis, cross-functional collaboration
- Customer focus, business acumen, executive communication
- Cost negotiation skills
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in supply chain operations management experience in the consumer electronics industry. Returns and repair operations management.
- Experience in program management driving, cross-functional, initiatives.
- Experience to design, launch, manage and scale operations while meeting operational schedules, budgets and KPIs.
- Experience in problem-solving, able to identify and resolve issues.
Preferred qualifications:
- 8 years of experience managing cross-functional or cross-team projects.
- Experience in Operations Management, Program Management, Vendor Management, Process Improvement, Performance Management, Supply Chain Management, Customer Satisfaction.
- Experience in team management.
- Excellent skills in Data Analysis, Cross-Functional Collaboration, Customer Focus, Business Acumen, Executive Communication, and Cost Negotiations.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
Responsibilities
- Help drive Google's consumer hardware returns and repair operations in India, aligning it with our global strategy.
- Improve the customer experience for product returns and repairs, ensure and timely service.
- Manage relationships with local service vendors, including agreement negotiations, performance management, and the launch of new operational and systems capabilities.
- Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.
- Collaborate with regional and global teams to develop innovative programs that enhance the customer support experience.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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