Area Operations Staff

1 Month ago • 1 Years +

Job Summary

Job Description

The Area Operations Staff supports the Area Operations Supervisor in all operational aspects at the area level. This includes managing driver engagement, acquisition, and resolving driver issues in the field. Responsibilities involve handling conflicts, ensuring regulatory compliance, and maintaining stakeholder relationships. The role requires problem-solving abilities, coordinating escalated issues, managing driver communications, overseeing driver care service, executing operational events, and managing the driver support unit's processes. The Area Operations Staff will work closely with drivers and be the initial point of contact for issue escalation.

Must have:

Fresh graduate or with at least 1 year of experience, preferably in a startup.
Bachelor's degree from a top university or equivalent with a GPA of 3.2 or higher.
Strong analytical thinking and problem-solving skills, using BigQuery analytics.
Embraced continuous improvement.
Strong communication skills and a bias for action.

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communication

Job Details

About The Role

Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What You Will Do

Ensure problem solving according to agreed process & based on standard operational procedure

Coordinate with the Area Operations Supervisor for day-to-day escalated issues around operations

Handle all the driver community, multi-channel communication and driver care in the area

Manage driver care service time and driver satisfaction

Execute events related to operations

Handle end-to-end processes for the walk-in center (Driver Support Unit) in the area

What You Will Need

Fresh graduate or having min. 1 year experience in startup industry preferably.

Bachelor degree from top university or any well known in the region with GPA 3.2 or equivalent

Must have capabilities in analytical thinking and problem solving through BigQuery analytics.

Embraced continuous improvement

Strong communication skills and bias for action.

About The Team

As an Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective areas. He/she also will work closely with the drivers in the field and will be the first contact for driver to escalate any issues.