Associate Data Analyst
Job Summary
Job Description
- 1-3 years experience in technical support for B2B SaaS products
- Experience in customer service and troubleshooting skills
- Proficiency in Excel including Python/SQL Basic level
- Understanding of the renewable energy business
7 skills required
Job Details
Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com
Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
Roles & Responsibilities
Conduct data research by collecting, analysing, and interpreting data sets.
Could be able to perform RCA and identify outliers in the data.
Helps the customers in troubleshooting the issues related to the system.
Utilise business tools for data extraction, modelling, and troubleshooting to uncover the insights that help the customer for business growth.
Collaborating with teams across functions to ensure smooth execution while adhering to timelines and quality standards.
Align with organizational goals, and values and contribute to long-term success.
Communicate effectively with stakeholders in the US, sharing project progress and addressing inquiries to maintain alignment.
Requirements and skills:
Experience of 1-3 years in technical support to software products (B2B SaaS product)
Experience in customer service, technical support, ticketing tools, and troubleshooting skills.
Proficiency in Excel including Python/SQL Basic level.
Should understand the renewable energy business.
Strong team player while possessing the autonomy to manage his own workload.
Excellent communication skill.
Qualifications:
Bachelor’s degree in Electrical engineering, Electronics & communication (Only)
Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.
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