Associate Director, Account Manager & Operational Lead

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Roles and Responsibilities:

• Ensure a full understanding of the client’s needs and expectations across service delivery teams and provide clarity for the actions required to service the client.
• Identify and coordinate service delivery modifications in response to changes in client activities or regulation and raise change projects within the organization as required.
• Coordinate and drive resolution of issues affecting the quality of service and overall client experience.
• Manage client communication and internal coordination on client requests for service enhancement, expansion, or customization.
• Plan and attend engagement meetings with clients on a regular basis to build trust and deepen the client relationship.
• Manage the team and provide leadership, training, and coaching to the managers across fund accounting / middle office operations.
• Identify and produce appropriate key management information / business metrics to communicate and facilitate the client relationship.
• Manage due diligence meetings/responses for prospective or existing clients and their investors.
• Oversee the preparation of board reports and represent the organization in client board meetings.
• Ensure proper coordination of relationships with third parties related to the client activity, including system providers, auditors and external legal counsels.
• Deliver efficiencies through automation, Standardisation and STP of processes.

Requirements:

• University degree in finance/accounting or commensurate experience
• At least 8+ years’ experience working within a financial services environment in a Fund Accounting or Middle Office Operations role, preferably in the Hedge Funds space.
• Strong people management skills: both locally and remotely.
• Strong client and team management skills
• Strong written and verbal communication skills – ability to communicate clearly and efficiently with clients, team, peers, and management.
• Forward-thinking with the ability to anticipate issues and drive solutions.
• Ability to work in changing, fast-paced work environment.
• Good time management and organizational skills.
• Resourceful, possess a can-do and continuous improvement mindset.
• Has track record of delivering on process improvements.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.