Bingo Chat Moderator - Maternity Cover

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech Managed Services is seeking a vibrant Bingo Chat Moderator to join our energetic team. In this role, you'll serve as the heart of our bingo chat rooms, engaging and entertaining players to ensure everyone has a fantastic time! Your responsibilities will include not only running online bingo chat games but also closely monitoring player interactions, offering assistance when needed, and announcing exciting promotions. With a keen ear and a knack for keeping the fun alive, you'll be the guiding light that ensures every player enjoys a memorable experience!

Your influential mission. You will…

• Engage in text-based online chats as a chat moderator.
• Animate our customers and stimulate conversations.
• Build rapport and develop long-lasting relationships with the customers.
• Communicate with the audience warmly and pleasantly.
• Maintain the solid reputation of our brand.
• Ensure that the chat room etiquette guidelines are being followed.
• Answer customer questions and encourage their participation in the chat.

Components for success. You...

• Have a fluent level of English.
• Possess excellent communication, computer, and time management skills.
• Are available to work on shifts, including night shifts.
• Have the capacity to multitask and moderate multiple chat rooms simultaneously. 
• Can build trust and positive relationships with customers through consistent engagement and interactive communication.
• Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
• Can work independently and within a team, prioritizing tasks effectively.
• Have a basic understanding of current events in the UK/world and can engage in conversations on various topics.

You'll get extra points for...

• Having previous experience in online customer support.
   

Applicants should reside in Bulgaria and have a dedicated workspace equipped with a laptop or desktop, along with a comfortable home office setup including a desk and adjustable chair. A high-speed broadband connection is also required for this full-time remote position.

We are here to offer you:

• Competitive salary and remuneration package
• Annual performance bonus
• Supplemental health and dental insurance plan
• Life insurance
• MultiSport card
• 25 days of paid annual leave
• Employee Assistance Program (EAP)
• Other bonuses such as Refer-a-Friend, newlywed, baby bonus, etc.
• Company-sponsored seminars, training, social activities, and events

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.