CCaaS Tester-Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Senior Associate

Job Description & Summary

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights.

Years of Experience: Candidates with 4+ years of hands on experience

 Must Have:

• Internal & External stakeholder management

• Familiarity with the CCaaS domain, CCaaS Testing

• In-depth testing hands-on knowledge of sell-service(IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICE CXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE

• Governance & communication skills

• Hands-on Testing configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Develop and execute test plans, test cases, and test scripts for cloud contact center applications

• Conduct functional, regression, performance, and security testing.

• Collaborate with developers, product managers, and other stakeholders to understand requirements and define testing strategies.

• Identify, document, and track defects using a bug tracking system.

• Perform API testing and integration testing of third-party services.

• Hands-on proficiency with testing tools say Cyara, Hammer etc

• Ensure compliance with industry standards and best practices.

• Analyze test results and provide detailed reports on findings.

• Participate in agile ceremonies, providing input on quality assurance processes

• Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS

• Provide effective real time demonstrations of CCaaS & AI (Bots) platforms

• Run and execute complete User Acceptance Test

• Proficient in Bug Tracking tool(JIRA)

• High proficiency in defining top notch customer facing slides/presentations

Nice to Have:

• Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service

• Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics

• Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)

• Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)

• Defining Business Case

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date