Client Success Manager

At Arkadium our purpose is to have fun while creating fun - and that’s exactly what we’ve been doing for 20 years. We’re the creators behind the world’s most-played games. From the Solitaire that came on your Windows machine, to hundreds of other games you’ve come to know and love - you can find our games on Arkadium.com, iOS, Android, and lots of other big sites worldwide.

As a proud Evergreen business our values of Fierce Drive, Positive Energy and Living Full Lives are the driving force behind how we run and the choices we make.

We’re privately held (aka stable and reasonable about growth), founder-led (aka passionate about our craft) and we consistently rank as a “Best Place to Work” (aka not your typical games company).

We’ve been recognised by "Happiness Works 2023" in Portugal, "Crain's Best Places to Work 2022" and "Great Place to Work 2022 and 2023" in New York!

Interested in becoming an Arkadian? We’d love to hear from you!

Overview

We are seeking a Client Success Manager to join our Sales and Account Management team. This role is pivotal in managing our relationships with tier 1 partners, ensuring their success and satisfaction through strategic collaboration and project oversight. 

This role is open to candidates based in Portugal and will be 100% remote with in-person events optional.

For those in Portugal, business hours are 9-18 WEST (UTC+1).

Responsibilities: 

• Primary Point of Contact: Act as the primary liaison for tier 1 partners, cultivating strong relationships and gaining in-depth understanding of their strategic goals and business needs. 
• Project Scope and Deliverables: Collaborate closely with partners to define precise growth-based initiatives, deliverables, and timelines, ensuring alignment with partner expectations and company capabilities. 
• Internal Coordination: Coordinate resources and stakeholders across departments to ensure seamless project execution and timely delivery within defined scope and quality standards. 
• Project Oversight: Monitor multiple partner’s projects progress, identifying potential risks and proactively implementing solutions to mitigate issues, ensuring projects meet quality standards and deadlines. 
• Partner Communication: Conduct regular status meetings with partners to review project milestones, deliverables, and address any emerging issues, maintaining transparent communication throughout the partnership. 
• Strategic Offerings: Recommend solutions to partners that align with mutual  business goals, focusing on revenue generation and mutual benefit  
• Metrics Analysis: Provide actionable insights and strategic recommendations to partners based on industry trends, market analysis, and best practices to enhance project outcomes and partner satisfaction. 
• Reporting and Data Management: Track, analyze, and report on key metrics related to partner success, project performance, and ROI, leveraging data to drive continuous improvement and decision-making. 

• 3-5 years of experience in strategic account management, project management, or a similar role within the tech industry, preferably at a game company, web publisher, or related tech firm. 
• Proven ability to cultivate and maintain strong relationships with external partners and stakeholders. 
• Strong project management skills, with experience in defining project scopes, managing timelines, and delivering results within budget. 
• Excellent communication and negotiation skills, with the ability to communicate effectively with both technical and non-technical stakeholders. 
• Analytical mindset with the ability to interpret data, analyze trends, and derive meaningful insights to drive strategic decision-making. 

• Proficiency in using project management tools and CRM software. 
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. 
• Experience working with tier 1 partners or large enterprise clients is a strong plus. 

• Competitive compensation with structured performance and career development check-ins
• Meaningful supplemental health insurance (medical, dental & vision plans)
• Meal allowance
• Additional budget for conferences you are interested in
• Personal development budget to fuel your passions and desire to learn (Arkadians are taking classes in not only Excel and leadership, but also interior design and even swimming!)
• Time off from Christmas Eve through New Year's Day so we can all enjoy the holidays
• A unique culture of transparency, true teamwork and fun
• Summer Fridays: 4 Fridays off throughout the Summer to have more fun in the sun