Customer Engineering Manager, Application Modernization

1 Month ago • 10 Years + • Business Development • Product Management • $165,000 PA - $245,000 PA

Job Summary

Job Description

Lead and develop Apps Customer Engineering teams, providing technical and solution engineering guidance to accelerate workload conversion and business growth. Work alongside customers to remove technical impediments. Partner with Google Cloud business leadership to define the technical go-to-market strategy. Lead workload and opportunity review meetings, providing insight into achieving technical agreements and migration strategies. Collaborate cross-functionally to resolve technical roadblocks impacting customer satisfaction. This highly visible leadership role will focus on growing the North America business and requires experience in pre-sales, field engineering, and people management within a technical team. A deep understanding of cloud native architecture and application modernization is essential.

Must have:

10+ years cloud native architecture experience
Pre-sales/field engineering experience
Experience presenting to technical/executive stakeholders
Pre-sales management or people management experience
Lead and develop CE teams
Define go-to-market strategy

Good to have:

Master's degree in related technical field
C-level relationship management
Experience managing partners in complex projects
Experience with product teams
Understanding of apps technology stack
Familiarity with Google Cloud products

Perks:

Bonus
Equity
Benefits

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Job Details

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
Experience in pre-sales or field engineering at an enterprise technology company, or similar customer-facing experience.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Experience in pre-sales management or people management within a technical team.

Preferred qualifications:

Master's degree in Computer Science, Mathematics, or a related technical field.
Experience influencing executive stakeholders as a thought leader in apps, own C-level relationships with customers, and manage teams focused on C-level engagements coupled with scale and growth opportunities.
Experience working with and managing partners in complex implementation projects, including system integrators and packaged software vendors.
Experience working with product teams and an understanding of how to embed our technology into their product set.
Understanding of the apps technology stack.
Familiarity with Google Cloud and products.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

In this role, you will have a highly-visible leadership role to grow our North America business. You will be responsible for the leadership and development of Apps Customer Engineering teams and subject matter experts responsible for working alongside our customers to provide trusted technical and solution engineering guidance to accelerate workload conversion, business growth, and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $165,000-$245,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Lead a fluid team of specialized Customer Engineering (CE) Managers and CE teams across regions and extended teams, to build a developing growth culture.
Foster partnerships with key customers. Provide leadership related to cloud, transformation and relevant industry trends. Be a key contributor to the go-to-market North America CE leadership team.
Partner with Google Cloud business leadership to define the technical go-to-market strategy and execution plan for the team's book of business. Through planning stages, determine alignment, coverage and staffing needs across business opportunities.
Lead workload and opportunity review meetings with Sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
Work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.