Customer Experience Program Management Specialist

As Microsoft continues to push the boundaries of AI, we are looking for passionate individuals to work with us on new strategic efforts. Microsoft 365 Copilot is a groundbreaking productivity tool that leverages the power of large language models, the Microsoft Graph, and the web to drive unparalleled creativity and transform productivity in the enterprise. 

We are a small team that is advancing the state of the art of models across M365 Copilot Chat and AI Agents. We are seeking a Customer Experience Program Management Specialist to help provide solutions that align this new technology with customer business goals – as the alignment of these solutions will allow our customers and their users to achieve more. 

As a Customer Experience Program Management Specialist, you will help facilitate our strategy by gathering customer insights, developing experiences and methods to reduce customer friction in product adoption, partnering with cross-functional members of the organization to align customer feedback with product improvements, engage directly with customers to communicate product features and enhancements, and more. You will be a member of a team that operates in a critical cross-functional role within our organization. You will be asked to partner with product, engineering, design, research, marketing, and sales – ensuring that customer insights are an influencing factor in the development of our overall product strategy and roadmap. 

Our team values collaboration, craftsmanship, and continuous learning. As a member of the team, you will be able to shape and grow a positive and productive program management culture. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

• You will independently conduct customer research, advise colleagues on how to synthesize this feedback, and use your unique understanding to create and map Microsoft solutions to customer requirements. 

• You will leverage insights from customers to develop new solutions and enhance existing products and services. 

• You will contribute to the development of training content by conducting internal learning sessions and creating best practices, enabling teams to expedite customer acceleration and integration. 

• You will help close deals by providing Engineering and Sales teams with relevant client background. You will also determine if customers have met conditions of success, rescope and revaluate projects, and assess customer satisfaction.