As a Player Support agent, you'll support players of a live game, answering queries on account settings, gameplay, purchasing, troubleshooting, and other game-related questions. You'll gather player data, understand root causes, and offer personalized solutions.  Staying updated on game changes, meeting productivity targets, checking backlogs, reporting negative trends, and maintaining KPIs are key.  You'll also gather valuable player feedback and contribute to a positive player experience.  The role demands excellent communication in English and Chinese.

<p>Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.</p>

Amber

Customer Support Agent (English and Chinese)

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                </p><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><strong style="font-weight: bold;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="">About us&nbsp;</span></span></strong></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.&nbsp;</span></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><strong style="font-weight: bold;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="">About the role&nbsp;</span></span></strong></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have.&nbsp;</span></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.&nbsp;</span></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">First and foremost, one of our core values is Culture, and this is reflected in our daily activities.&nbsp;</span></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us.&nbsp; We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.&nbsp;</span></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><strong style="font-weight: bold;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="">The Quest:&nbsp;</span></span></strong></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><ul style="color: rgb(26,30,35);"><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Provide support and answer inquiries for Live Players.&nbsp;</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Gather relevant data from the players, understand the root cause, and offer personalized solutions.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Constantly keeping yourself updated in terms of game/features/design/procedural changes.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Be in tune with the project’s productivity and quality targets.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Carefully check the backlog and report negative trends as soon as possible.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Maintain healthy KPI results on a daily/weekly/monthly basis.&nbsp;</span></li></ul></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><strong style="font-weight: bold;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="">The Skills:&nbsp;</span></span></strong></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><ul style="color: rgb(26,30,35);"><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Native level of fluency in written and spoken Chinese</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">High level of fluency in written and spoken English.&nbsp;</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Excellent written and verbal communication skills.&nbsp;</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">At least 1 year of working experience in customer service, player support, or contact center.&nbsp;</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Hands-on experience with contact center processes, tools, and multilingual support.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Innovative and passionate about delivering the best user experiences possible.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Video games knowledge.</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Technical support experience in a customer-focused role is preferred, but not essential.&nbsp;</span></li></ul></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><strong style="font-weight: bold;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="">Nice to have:&nbsp;</span></span></strong></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><ul style="color: rgb(26,30,35);"><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">iOS/Android/Switch/PlayStation/PC experience.&nbsp;</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Ability to work in a multicultural environment.&nbsp;</span></li><li style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Game support knowledge.&nbsp;</span></li></ul></div><div style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="background-repeat: no-repeat;outline: none;"><span style="background-repeat: no-repeat;outline: none;"><span style="background-repeat: no-repeat;outline: none;font-weight: 600;color: rgb(0,0,0);line-height: 19.425px;">The Reward</span><span style="background-repeat: no-repeat;outline: none;font-weight: 600;line-height: 19.425px;">&nbsp;</span></span></span>&nbsp;</span></div><ul style="color: rgb(26,30,35);font-family: Montserrat , &quot;Helvetica Neue&quot; , Helvetica , Arial , sans-serif;font-size: 18.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;"><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><div style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">A fun and dynamic community of artisans where you can make a difference.</span><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"></span></div></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><div style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">A professional and friendly work environment.</span></div></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><div style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">A competitive compensation package.</span></div></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><div style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Awesome and talented colleagues.</span></div></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><div style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Support from all your teammates.</span></div></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><div style=""><span style="font-family: 'times new roman' , times;font-size: 12.0pt;">Access to training and learning programs.</span></div></li></ul>
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