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Customer Support Representative

Customer Support Representative

3 Hours ago • 3-5 Years • Undisclosed

About the job

2 skills required for this role

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team-player

organisational-skills

Job Description

Growe is seeking a Customer Support Representative to provide excellent customer service in Spanish via chat and tickets. Responsibilities include resolving customer issues, collaborating with colleagues to improve service, identifying customer needs, researching issues, and providing solutions. Intermediate English (written and spoken) is required, and native Spanish fluency is essential. While prior customer support experience is a plus, it's not mandatory. The ideal candidate possesses excellent organizational and prioritization skills, strong communication and teamwork abilities, the capacity to thrive in a fast-paced environment, and effective problem-solving skills. The role aligns with Growe's core values of teamwork, results-oriented work, and adaptability.

Must have:

Native Spanish speaker
Intermediate English
Excellent communication
Problem-solving skills
Organizational skills

Good to have:

Customer support experience

Growe welcomes those who are excited to:

Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
Collaborate with other colleagues to improve customer service;
Identify customer's needs, clarify information, research every issue and provide solutions.

We need your professional experience:

Intermediate level of English (written and spoken);
Native speaker of Spanish;
Previous experience with customer support is not mandatory but will be considered a plus.

We appreciate if you have those personal features:

Excellent organizational skills and ability to prioritize in order to meet deadlines;
Excellent team player skills with strong communication skills;
Ability to work in a fast-paced environment and under pressure;
Problem-solving skills.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Growe

37 Active Jobs

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

Check out our vacancies and join our growing team of opportunities unlockers.

Let's grow together!