CX Consultant

We offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities:

1. Receive and follow-up vendor booking for both of CY & CFS shipment，based on customer SOP requirement, manage customer Purchase Order, cargo delivery(to terminal/warehouse), vessel schedule planning, carrier booking processes etc., and also handle related exceptions.

2. Responsible for reporting generation and data handling (collection, consolidation, analysis etc.,), and timely provide to internal team or customer.

3. Responsible for promoting company value added service to customer, including but not limited to trucking service, CHB service and booking service etc.,

4. Professionally & timely respond to customer’s requests and inquiries through telephone, email etc.

5. Be familiar with export operation and daily business KPIs, always look for improvement opportunities to meet/exceed the performance targets.

6. To always behave in a manner consistent with the core values of A.P. Moller – Maersk

Who we are looking for:

1. Good command of communication and English skills, especially in business reading & writing

2.Good team player

3. Strong command in office software including Excel, Word, PowerPoint, etc.

4. Customer service function experience is preferred Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.